Product Solutions Architect

Meet the Team Cisco Thousand Eyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network — even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, Thousand Eyes enables IT teams to proactively detect, diagnose, and remediate issues — before they impact end‑user experiences.

Thousand Eyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI‑powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

Thousand Eyes is looking for a Product Solutions Architect to develop and communicate best‑practice technical solutions that address a broad range of customer challenges. The Product Solutions Architect will support successful go‑to‑market and adoption of Thousand Eyes products by serving as a subject‑matter expert on Thousand Eyes use cases and solutions and creating technical solutions materials that educate users and internal stakeholders on how to deploy and maximize the value of Thousand Eyes products.

Your Impact

• Has technical ownership for a product or solution
• Influences product improvement plans
• Understands and articulates business challenges and opportunities for assigned product or solution
• Remains cognizant of industry changes, challenges and findings; integrates industry issues for customer benefit
• Provides recommendations for functionality improvements based on own/customer feedback
• Contributes to developing product architectural documentation for assigned products, in collaboration with product teams
• Engages in complex technical discussions with customers/partners to demonstrate new technologies and product specifications
• May present value proposition of products to customers/partners and other internal and external stakeholders (e.g., CX partners, Field, Sales Enablement and/or Engineering teams)
• Researches information and analyzes findings (typically on multiple technologies on a single platform) to articulate competitive differentiation
• Creates output/findings reports (e.g., hardware product breakdowns) to communicate findings to peer/senior team members
• Guides the creation of field/customer‑facing technical collateral (e.g., technical white papers, deployment guides, methodology documents) for new products and technology releases

Minimum Qualifications

• Networking domain expertise and experience
• 10+ years in a TME, SE, or other similar customer‑facing role
• Extensive customer and field experience, ideally covering both enterprises and service providers
• Demonstrated success in building demos and creating technical content, such as best‑practice guides, and reference architectures
• Bachelor’s degree, preferably in computer science or engineering
• Technical certifications, such as CCNA, CCNP, CCIE, or other, demonstrating knowledge in areas such as networking, Cloud Ops, Dev Ops, and automation

Preferred Qualifications

• Excellent verbal and written skills and a willingness to present and defend your ideas
• Customer‑focused self‑starter with high levels of initiative, commitment, energy, and comfort working in dynamic environments alongside a distributed, worldwide team
• Knowledge of Python, or other programming languages, is a plus

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era — and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.