Service Desk Analyst

Service Desk Analyst

We’re looking for a motivated Service Desk Analyst to join our Technology Services team in EMEA. You’ll be the first point of contact for IT issues, incidents, and requests, helping keep our global business running smoothly. This role is perfect for someone with strong troubleshooting skills, a customer-first mindset, and the ability to work both independently and collaboratively.

• Respond to and resolve IT incidents, requests, and major issues within agreed SLAs.
• Support asset lifecycle management and ensure compliance with IT standards.
• Maintain and create knowledge base articles, FAQs, and process documentation.
• Provide exceptional customer service, taking ownership of issues and delivering proactive solutions.
• Collaborate with internal teams and external vendors to resolve technical issues and support projects.

• Degree in a relevant discipline or 5+ years’ experience in IT Service Desk/Desktop Support.
• Strong troubleshooting skills across Windows, O365, and Active Directory/Entra.
• Solid knowledge of PC hardware, peripherals, and Microsoft operating systems.
• Excellent problem-solving, time management, and communication skills.
• Desirable:
  Microsoft Certifications, ITIL Foundation, or networking knowledge.

• Competitive compensation package
• A fun and rewarding team environment
• Opportunity to work for an Australian Stock Exchange listed company
• Employee assistance program
• Paid parental leave policy
• Employee discounts of up to 50% on all our electrical products
• Corporate health and wellness benefits

Come and make your mark with this global leader by applying today via the Apply Now button.

Please note Breville Group will never ask applicants through email, phone, text message, or direct message on social media to provide identity documents, personal details, or financial information such as bank details.

Breville Group is proud to be an Equal Opportunity Employer.