IT User Support Specialist

IT User Support Specialist - International Law Firm

An international law firm is seeking an IT User Support Specialist to join its growing technology team. This is a hands‑on, client‑facing role where you'll be a trusted presence on the ground, ensuring the smooth running of day‑to‑day IT operations and delivering exceptional support to users across the business.

You’ll work closely with colleagues at all levels, including fee earners, providing high‑quality technical assistance, supporting hardware and software, troubleshooting mobile devices, maintaining AV/VC equipment, and assisting with office setups and moves. You’ll also collaborate with core IT teams on wider technology rollouts and projects, helping to ensure seamless adoption across the firm.

The firm is looking for someone who is confident, personable, and able to build strong relationships. You should be someone the team can trust to represent IT professionally, communicate clearly, and handle support issues with calm, competence, and initiative.

• Provide first‑line and deskside support for desktop hardware, software, and mobile devices
• Maintain and track hardware inventory, ensuring accurate records
• Support office setups, breakdowns, and internal moves
• Deliver AV and video‑conference support, including room setups and troubleshooting
• Assist with telephone, voicemail, and remote access technologies (Citrix, VPN, RDP)
• Log, track, and escalate support tickets, ensuring timely resolution
• Identify recurring issues and proactively flag training opportunities
• Coordinate with IT vendors and internal teams on technology rollouts and projects
• Perform routine and preventative maintenance across office systems

• Experience providing IT support in a professional office environment (legal sector experience highly advantageous)
• Strong knowledge of Windows 10, Microsoft O365 (Outlook, Word, Excel, PowerPoint), and common desktop hardware
• Confident troubleshooting skills with the ability to resolve moderately complex issues or suggest effective alternatives
• Experience supporting iOS/Android devices and familiarity with tools such as Enterprise Vault, Filesite, or other document management systems
• Knowledge of printers, scanners, AV equipment, video conferencing tools (Zoom, Webex), and remote access technologies
• A proactive, service‑driven mindset - someone who spots issues early, communicates clearly, and follows through
• Strong interpersonal skills, with the ability to engage confidently with stakeholders at all levels
• A calm, adaptable approach, thriving in a fast‑paced environment where no two days are the same