Customer Success Manager -Search & Staffing

Job Description

At Linked In, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a Linked In office on select days, as determined by the business needs of the team.

This role will be based in London.

The Customer Success Manager role is part of the Linked In Talent Solutions organisation. This is an important role in our Search & Staffing vertical, focusing on local relationships with our complex, Large Enterprise Staffing clients in the UK.

Your primary objective is to be a highly trusted advisor and strategic partner to Enterprise Staffing companies, working with multiple senior stakeholders internally and externally to drive strategy around the optimisation of our products, leveraging our data, providing thought-leadership industry advice; and helping our solutions become a mission critical, irreplaceable part of our client’s sourcing process.

• Develop optimization and retention strategies by becoming a trusted partner to our Enterprise Search & Staffing customers – maximizing the benefits of their investment; and working towards our clients’ objectives.

• Own the value assurance journey of our staffing partners, from inception to planning, to review, to value articulation, throughout key customer moments.

• Maintain relationships with our key client stakeholders, often Director+ level, providing industry advisory and updates on their investment and sourcing strategies.

• Meet clients in person, and host one-to-many customer events related to product optimization, enablement at scale, and industry insights.

• Partner closely alongside Linked In’s sales organization to lead post-sales implementation and project management activity, together with identifying commercial opportunities to optimise client’s investment, growth and continuity.

• Utilise Linked In, client and other data to derive insights and use these to drive greater customer success with Linked In products.

• Maintain a deep understanding of our solutions and provide strategic advice to customers on how to fully capitalize on their Linked In investment.

• Become a thought leader within the recruitment space offering insight and perspective into industry benchmarking and market trends as well as best practices.

Basic qualifications:

• 3+ years of experience in Customer Success, Account Management, or Client Relations.

Preferred Qualifications:

• 2+ years of experience in Search & Staffing, Agency Recruiter or similar hire-for-others industry experience, or working with Staffing customers.

• Demonstrated ability to manage a select, complex portfolio of clients.

• Experience in managing senior stakeholders, consulting, presenting in board meetings, driving presentations to a C-suite audience.

• Commercial acumen and ability to articulate value delivery towards customer’s objectives.

• Strong verbal and written communication skills and technical aptitude.

• Excellent organizational, project management, and time management skills.

• Experience analysing data, trends and client information to identify product or service growth opportunities.

• Proficient in AI tools such as Microsoft Co-Pilot, Co-Work, and Claude.

• Proficient in Salesforce & Microsoft Office (Outlook, Excel, Word and PowerPoint).

• Excellent interpersonal skill with ability to build authentic business relationships.

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