Commercial Enablement Manager

Senior Commercial Enablement Manager

Architect and driver of PPRO’s commercial efficiency. Responsible for the technical and commercial infrastructure of our go-to-market systems and the enablement, training and knowledge sharing required to make the commercial teams successful. Based in London and reporting directly to the VP of Commercial Operations, this role owns the entire commercial tech stack, manages vendor partnerships, designs repeatable cross‑functional workflows and curates internal data repositories.

• Own the commercial application stack, including Salesforce, Gong and Linked In Sales Navigator, replacing administration with structural technical ownership.
• Audit and map user engagement and license usage across Salesforce and Outreach within the first month.
• Serve as the primary contact and negotiator for external tooling partners, managing contract renewals and procurement life cycles.
• Deliver a software‑vendor optimisation report detailing licence utilisation, contract leakage, and cost‑saving paths.
• Evaluate application performance gaps and guide the deployment of AI and productivity tools, including rollout of Claude.
• Design and maintain seamless lead‑management pipelines between Marketing and Sales to optimise lead flow and data governance.
• Run discovery sessions with Sales, AM and CS to identify and eliminate the top three bottlenecks in data workflows.
• Create a standardised lead‑routing and account‑governance process signed off by senior leadership.
• Build clean, repeatable data structures that align CRM with partner funnels and hand‑offs.
• Design onboarding curricula and continuous training to maximise platform fluency across Sales, Account Management and Success teams.
• Assume frontline Salesforce troubleshooting and user‑access support to close support gaps.
• Translate technical updates into step‑by‑step training playbooks and visual user guides.
• Lead internal training for new commercial tools and manage enablement sessions.
• Rebuild and maintain the Confluence commercial knowledge base with a structured, logically‑categorized workspace.
• Execute targeted data‑cleansing sprint in Salesforce to correct historic pipeline inaccuracies.
• Format, tag and index operational rules, product playbooks and user guides to enable AI readiness.
• Develop a performance‑evaluation framework for future search tools and define the hiring profile for the second team member.

• Upward trend in monthly active user adoption across licensed tools.

• Systematic optimisation of annual technology spend.

• Improved turnaround time for inbound lead routing.

• Higher CRM data completeness scores on mandatory pipeline fields.

• Reduction in ramp‑time and system onboarding duration for new commercial hires.

• Eradication of duplicated, orphaned or out‑of‑date documentation in Confluence and high compliance scores on data‑quality audits.

• Minimum 4‑5 years of experience in Sales Operations, Revenue Operations or GTM Enablement within payments, fintech or API‑driven commerce.
• Strong Salesforce administration experience with workflow, custom object, user‑access and API‑integration knowledge.
• Background in managing external vendor negotiations and software procurement life cycles.
• Strong numerical and analytical skills with ability to translate raw CRM data into executive reporting.
• Proactive and extreme ownership mindset with a track record of diagnosing and fixing operational bottlenecks independently.
• Excellent communication and relationship‑building skills, able to manage change and drive adoption.
• Experience with Looker Studio or similar commercial dashboards is an advantage.
• Knowledge of local/alternative payment methods, card‑network structures or embedded‑finance pipelines is preferred.

• Hybrid working with a 3‑day‑per‑week on‑site expectation.
• 28‑day holiday allowance.
• Work‑from‑abroad policy for up to 30 additional days per year.
• GBP 500 annual budget for professional development.
• Medical insurance (BUPA health care plan).
• 5% matching pension through Now Pensions.
• Enhanced family leave.
• Workplace nursery scheme.
• Gym‑membership contribution.
• Mental‑health platform with therapy, courses and guided meditations.