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Senior IT Service Desk Lead - Education
Job in
City Of London, Central London, Greater London, England, UK
Listed on 2026-07-13
Listing for:
Education For Industry Group
Full Time
position Listed on 2026-07-13
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
Location: City Of London
Education for Industry Group is seeking a Senior Service Desk Technician to coordinate the Service Desk and support junior staff across multiple London locations. You will monitor calls and drive timely resolution, while reporting on trends to enable improvements and reduce escalations.
The role requires ITIL-based experience, proficiency with Windows 10/11, Active Directory and Azure, plus strong customer-facing communication in a busy educational environment.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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