Technical Support Spec II

Job in City Of London, Central London, Greater London, England, UK

Listing for: RELX Group

Full Time position
Listed on 2026-07-18

Job specializations:

IT/Tech
IT Support, HelpDesk/Support

Salary/Wage Range or Industry Benchmark: 32000 - 52000 GBP Yearly GBP 32000.00 52000.00 YEAR

Location: City Of London

Responsibilities

Provide in‑person and remote technical support for colleagues to work effectively across devices and systems.
Proactively monitor laptops to identify poor health, analyze issues, and implement solutions to improve performance.
Troubleshoot and support laptops, operating systems, software, printers, mobile devices, and provide user education.
Utilize automation to eliminate repetitive tasks.
Use AI assistants responsibly to triage tickets, draft customer updates, summarize logs, and refresh knowledge articles.
Handle onboarding and offboarding workflows and processes.

Qualifications

Experience and technical knowledge of desktop operating systems and applications (Windows, macOS) and Office 365.
Solid networking skills.
Hardware and software installation and troubleshooting proficiency.
Active Directory fundamentals.
Mobile Device Management (Azure/Intune) experience.
Awareness of ITIL practices.
Strong customer service ethic.
Excellent problem‑solving skills.
Good organizational skills.

Benefits

Flexible working hours that allow you to work when you are most productive.
Well‑being initiatives, including shared parental leave, study assistance, and sabbaticals.

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