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Hybrid IT Service Desk Lead — Drive Frontline Support
Job in
City Of London, Central London, Greater London, England, UK
Listed on 2026-07-19
Listing for:
AWD online
Full Time
position Listed on 2026-07-19
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
AWD online is seeking a Service Desk Team Leader to manage IT support tickets, SLAs and client communications in a fast-paced technology consultancy. The role involves centralised ticket handling, incident coordination and daily team leadership to ensure service quality.
You will coach staff, review performance, and drive continuous improvement while maintaining a high standard of customer service in a hybrid working environment near City of London.
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