Workday HCM Support Analyst; m​/f​/d

Overview

Workday HCM Support Analyst (m/f/d) – London

To enable operational support of the recently implemented Workday platform for both HCM and Finance, with associated integrations, working closely with the Workday Finance Support Analyst and the teams in Finance and HR, across all entities and countries.

• Work with business users to provide first and second line of support for Workday.
• Work on new features and optimisation projects, in addition to supporting BAU.
• Work alongside the Finance Support Analyst who will manage the main security of the application.
• Interact with third party support AMS partners for more complex requests.
• Collaborate with the project team to ensure support requests do not break existing design decisions; if valid, escalate to the design authority for decisions.
• Manage ticketing process with AMS partner for HR and HR AMS relationship.
• Manage WSP Ask an Expert requests (coordinated with Finance).
• Manage the tenants, together with the Finance Support Analyst, including code build and migration.
• Support new user training for deployed countries, where necessary.
• Support half-yearly Workday release reviews and testing against the existing build.
• Prepare for monthly and annual reviews with Workday and AMS partner.
• Challenge designs and business requests to ensure a standard design is achieved globally, allowing for localisations in country.
• Ensure all changes and fixes are tested and signed off before deployment to ensure full audit trail of changes.

• Proficiency in Workday as a user and technician.
• Knowledge of core HR processes (from hire to retire) as well as job and organisation architecture; knowledge of advanced compensation is desirable.
• Knowledge of the Workday suite of SKUs at a broad level, including new AI features.
• Demonstrable knowledge and experience in Workday HCM (including a broad level of configuration skills with deep skills in one area):
  • Core HCM
  • Time and Time Off
  • Absence
  • Expenses
  • Recruitment
  • Advanced Compensation
  • Talent and Performance
  • Prism and Extend (less important)
• Ability to create Workday Custom Reports, Calculated fields, condition rules, custom objects, custom fields with strong understanding of multiple data sources.
• Knowledge of security roles and the ability to manage security changes.
• Knowledge of audit processes and segregation of duties.
• Knowledge of domains, business processes and business process policies.
• Knowledge of integrations – not to build but to view failures and schedules.
• Knowledge of EIBs and Web services.
• Knowledge of core processes – Customer and Supplier invoices and contracts, ad hoc payments, ad hoc bank transactions, bank reconciliations, accounting journals, expenses, project time, etc.
• Ability to manage Workday releases twice a year as well as ad hoc migration of code.

• Consistently deliver an excellent and comprehensive service.
• Ability to build and sustain the confidence of senior level stakeholders.
• Develop strong relationships with colleagues, plus key contacts within the business.

• Actively undertakes personal development to ensure up-to-date knowledge and understanding of best practice.
• Remains aware of external, industry, legal and regulatory developments (where relevant to the job role) to ensure outputs are of a sufficiently high standard.