Service Desk Team Lead — Hybrid IT Support & SLA Focus
Job in
City Of London, Central London, Greater London, England, UK
Listed on 2026-07-20
Listing for:
AWD online
Full Time
position Listed on 2026-07-20
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support, IT Project Manager
Job Description & How to Apply Below
AWD online is recruiting a Service Desk Team Leader to oversee the IT support function within a fast-paced technology consultancy. You will act as the central hub for incoming requests, prioritising, assigning and tracking tickets to ensure SLA compliance and high service quality.
You will lead and coach the team, handle incidents, communicate with clients and drive reporting and process improvements to enhance performance.
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