Core Services Lead

We are looking for a Core Services Lead to join our IT team s role will lead and support a campus‑wide network infrastructure spanning wired, wireless, and voice services, and will be based in the Knightsbridge office five days a week.

This is a hands‑on leadership role with accountability for operational excellence, team performance and the reliability of business‑critical network services across retail, warehouse and head‑office environments.

• Provide end‑to‑end configuration, onboarding and ongoing support for concessionaire and partner networks.
• Maintain and enforce cabling and infrastructure standards, ensuring full compliance with M&E specifications.
• Monitor and optimise power utilisation, UPS capacity and environmental conditions such as cooling.
• Demonstrate advanced troubleshooting and fault resolution, ensuring rapid restoration of services.

The ideal candidate will possess strong technical expertise with comprehensive understanding of network architecture and design principles, a strong customer‑service focus when engaging with both internal and external stakeholders, clear and concise communication skills, and flexibility to respond effectively to changing priorities and business needs.

• Strong subject‑matter knowledge of LAN/WAN, Wireless, and Network Security.
• Previous experience managing and coaching a team.
• Excellent time‑management and the ability to balance multiple priorities and meet tight deadlines, including during peak operational periods.
• Knowledge of VPN technologies, including DMVPN and IPsec.
• Basic scripting and automation capability.

Time Type:
Permanent

Department: IT Service Management (Den Leach)

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