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ServiceNow Architect - Telecoms Domain
Job in
City Of London, Central London, Greater London, England, UK
Listed on 2026-07-21
Listing for:
DCV Technologies
Full Time
position Listed on 2026-07-21
Job specializations:
-
IT/Tech
IT Consultant, IT Project Manager, Cloud Computing: Infrastructure & Operations, Systems Analyst
Job Description & How to Apply Below
Overview
Position:
Service Now Architect - Telecom Domain
Mode:
Contract or 1 Year FTE at £90k / Annum
Location & Travel:
London, Hybrid 3 Days at client office
Our client delivers connectivity, security and expertise that powers modern British life. They are the digital backbone supporting systems, services and institutions the nation relies on every day with trusted networks that millions of people depend on. They are urgently seeking a Service Now Architect with proven experience within the Telecom Domain.
Key Responsibilities- Serve as the technical authority on Service Now architecture, design, and best practices.
- Define and drive the overall platform strategy, roadmap, and governance.
- Lead the design and implementation of Service Now modules, including ITSM, ITOM, ITAM, HRSD, CSM, GRC, Sec Ops, and custom applications.
- Ensure platform scalability, security, performance, and integrations with other enterprise systems.
- Provide technical leadership in solution design workshops, architecture reviews, and governance boards.
- Collaborate with stakeholders, business analysts, and development teams to align solutions with business objectives.
- Mentor and guide Service Now developers and administrators on technical best practices.
- Stay updated on Service Now product releases, marketplace solutions, and industry trends to recommend enhancements.
- Ensure compliance with enterprise architecture, security, and regulatory requirements.
- Strong experience with Service Now ITSM and at least 2 other modules (TSOM, ITOM, ITAM, HRSD, CSM, GRC, Sec Ops).
- Proven expertise in Service Now integrations (REST, SOAP, APIs, MID Servers, etc.).
- Experience with Service Now scripting (JavaScript, Glide, Flow Designer) and Service Now data model.
- Knowledge of ITIL/ITSM processes and best practices.
- Experience designing and implementing CMDB and Discovery.
- Excellent problem-solving, communication, and stakeholder management skills.
- Telecom domain experience is MUST.
- Service Now Certified System Administrator (CSA).
- Service Now Certified Implementation Specialist (CIS) in multiple modules.
- Service Now Certified Application Developer (CAD).
- Service Now Certified Technical Architect (CTA) or progress toward certification.
- Experience with Agile/Scrum delivery methodologies.
- Exposure to cloud technologies (AWS, Azure, GCP) and enterprise IT ecosystems.
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