Applications Support Manager

The role is for an Applications Support Manager/Systems Consultant. The job description for the related substantive post is below but the role will require specialist knowledge of Total Mobile Connect and ideally NEC Housing in order to resolve configuration issues and lead on implementation of van stock on Connect. The role will involve product lead support at the Frensham Street depot.

As the Applications Support Manager/Systems Consultant, you will be responsible for the leadership and delivery of services and underpinning applications relating to one or more of the corporate applications or technical specialisms within the portfolio that you operate, in this case Asset Management Applications, primarily Total Mobile Service Connect.

You will work as part of a specialist applications team delivering related services and supporting the underpinning applications in the portfolio, ensuring services are continually developed and improved. You will ensure that an effective service is provided across the portfolio by covering and supporting colleagues when they are off work and ensuring they have sufficient base knowledge in other systems to do this.

You will share your knowledge, through documentation and other means, with colleagues in the team to support this aim. You will manage key stakeholders in Asset Management and within Technology to lead the future development of the applications portfolio.

• Ensures that applications are operating efficiently and effectively as required by the business
• Provides an effective service to the user community, ensuring that tickets, issues and requests are responded to promptly and resolved
• Leads and follows best practice approaches, ensures applications are well documented and knowledge is shared so that there is adequate cover for key systems
• Assists in the project‑management of upgrades and new applications for business applications, ensuring that users’ business requirements are met and that changes are appropriately controlled and tested
• Assists in the development and rationalisation of applications in line with the IS Strategy of the Council
• Works effectively with a wide range of colleagues and external people, bringing leadership and technical skills to bear in resolving issues and proactively managing systems
• Liaises with service managers and senior leaders, as well as other colleagues to ensure requirements are well understood and being delivered upon with minimum disruption
• Provides informal training, support and advice to users of business applications if required, including technical, tools and appropriate use of data
• Ensures that relevant Programme Leads, Heads of Service and other senior colleagues are appropriately briefed on the progress of work including issues and proactive work; escalating to the Programme Lead (Housing and Asset Management) and other colleagues as needed
• Manages and prioritises their own work and that of others, actively seeking out opportunities to enhance their contribution to the work of the Team; follows professional development to keep their skills up to date
• Any other reasonable duties that are in broad line with the role described as requested by the Programme Lead (Housing and Asset Management)

Applicants must have detailed technical knowledge in Asset Management systems and significant experience managing such systems. They must be confident working with data and using SQL to manipulate and report upon data held in corporate systems. Specialist knowledge of Total Mobile Connect and, ideally, NEC Housing is required. Experience with van stock implementation on Connect and product lead support at a depot such as Frensham Street will be an advantage.