Audio Visual Technical Operations Manager

Role Overview

proAV is a leading global audio‑visual integrator, providing AV and event services across multiple client partnerships worldwide. Our immediate requirement is for an experienced Audio‑Visual Technical Operations Manager to be a key part of our London team, representing proAV and working onsite at one of our client sites.

The role is part of a team that operates within a client’s organisation that continues to invest in state‑of‑the‑art technologies, services, and training. It focuses on ensuring the seamless, high‑quality, and efficient delivery of AV services within a fast‑paced, technology‑driven environment. The Technical Operations Manager must have strong technical expertise, effective leadership, and exceptional organisational skills to manage daily operations, implement governance, and drive accountability within the team.

• Actively bring knowledge of ProAV’s services, resources, and organisational structure into daily discussions and decision‑making processes.
• Identify opportunities where ProAV’s services could address gaps or improve the client’s current AV offering.
• Support the client AV Manager, who holds overall responsibility for UK Audio Visual Operational services.
• Serve as a vital point of contact, feeding critical information upwards.
• Ensure the implementation of governance, discipline, and processes within their respective teams.
• Maintain operational consistency.
• Drive accountability.
• Uphold high standards across all areas of the service.
• Resolve complex, high‑priority AV incidents, acting as an escalation point for the team.
• Manage and coordinate AV support across multiple UK sites.
• Guide the team and resolve complex technical issues.
• Plan, execute, and verify software/firmware updates and patching for AV devices and systems.
• Perform root cause analysis for complex AV issues.
• Guide, train, and develop team members, fostering continuous learning.
• Set clear expectations, monitor performance, provide constructive feedback, and conduct performance reviews.
• Motivate and engage the team to ensure high morale and productivity.
• Effectively delegate and prioritise tasks for efficient incident resolution and request fulfilment.
• Manage requests following standard project‑management methodology (plan, build, deliver, run) with associated reporting.

• Ideally 5+ years of experience in AV operations, and ideally 2+ years in a team leadership or supervisory role within a corporate or enterprise environment.
• Demonstrated Level3 Expertise in advanced troubleshooting and problem‑solving for complex AV incidents.
• Experience in managing and coordinating AV support across multiple sites (ideally within the UK and Channel Islands).
• Highly desirable industry certifications such as CTS, CTS‑D, CTS‑I, Crestron, Extron, Q‑SYS, or equivalent vendor‑specific certifications.

Deep and comprehensive understanding of various AV technologies and systems.

• In‑depth knowledge and troubleshooting experience with major AV control platforms (e.g., Crestron, Extron, AMX, Q‑SYS).
• Expert‑level understanding and support for enterprise‑grade video‑conferencing solutions (e.g., Microsoft Teams Rooms, Zoom Rooms, Google Meet Hardware, Cisco Webex).
• Advanced knowledge of professional audio systems, including Digital Signal Processors (DSPs – e.g., Biamp, Q‑SYS, Shure), microphones, mixers, and amplification.
• Proficiency with various display technologies (LED walls, LCD displays, projectors, interactive whiteboards) and associated calibration/optimisation.
• Experience with digital signage platforms, content management systems, and display network management.
• Understanding of live streaming, video recording, and content distribution technologies.

• Strong understanding of AV over IP technologies (e.g., Dante, NDI, SDVoE, HDBaseT) and their integration into corporate network infrastructures.
• Basic to intermediate knowledge of networking concepts (TCP/IP, VLANs, QoS, DHCP, DNS) as they relate to AV system connectivity and performance.

• Experience in using AV monitoring and…