Service Desk Manager — Hybrid MSP Leadership & Growth
Job in
City Of London, Central London, Greater London, England, UK
Listed on 2026-07-24
Listing for:
Rise Technical Recruitment
Full Time
position Listed on 2026-07-24
Job specializations:
-
IT/Tech
-
Management
Job Description & How to Apply Below
Rise Technical Recruitment in London is seeking a Service Desk Manager to lead a growing MSP service desk, shaping processes and client satisfaction. You will drive 24/7/365 support readiness and manage SLA governance, reporting, and customer relationships.
You will implement ITIL-aligned practices, drive continuous improvement, and onboard new clients, reporting directly to the Managing Director in a dynamic, fast-paced environment.
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