Head Of Technology Resilience And Product Operations

Director, Head of Technology Resilience and Production Operations

London (Hybrid) | Banking Sector
up to £140,000 + Bonus + Benefits

Lead Technology Resilience and Production Operations for a major international financial services organisation, building an Enterprise Centre of Excellence that protects service stability, strengthens regulatory confidence, and safeguards the customer experience across a global business.

• Own and execute the Technology Resilience and Production Operations strategy, including Incident, Problem, Event and Change Management, driving automation and an agile approach to improve stability, security and speed at scale
• Build and govern an internationalised Centre of Excellence platform, delivering high-quality MI, dashboards and executive‑level reporting on KPIs, SLAs and risk
• Design and manage the Technology Resilience framework, including business impact analysis, Disaster Recovery exercises (cyber‑attack, ransomware, infrastructure failure scenarios) and Business Continuity Plans
• Lead major incident response and postmortem/root cause processes, driving a culture that reduces repeat incidents and strengthens proactive problem management
• Own the Change Advisory Board and release orchestration strategy, ensuring changes are authorised, risk‑assessed and compliant across complex deployment pipelines
• Manage budget, licensing and vendor relationships, and lead, develop and grow your team while embedding a strong risk and compliance culture
• Interpret regulatory requirements (including DORA) and translate them into business‑aligned resilience and security controls

• Extensive, proven experience setting and executing enterprise‑wide resilience strategy, with strong knowledge of IT/Operational/Cloud Resilience, critical service mapping and impact tolerances
• A strong track record leading Incident, Problem, Event and Change Management functions in a regulated financial services environment, including Priority 1 outage management and root cause investigation
• Proven experience managing audits, regulatory reviews and resilience testing, with the ability to influence senior stakeholders across CIO, Risk, Compliance and Audit
• Solid experience across infrastructure and cloud platforms (AWS, Azure, Oracle), with advanced Service Now proficiency for incident and problem tracking
• Strong analytical, decision‑making and communication skills, with the ability to lead confidently and calmly under pressure
• Desirable: ITIL 4, ITSM tooling (Service Now, Jira Service Management), ISO
  22301/ISO
  20000, CBCP/MBCI certification, SRE familiarity, or experience with tools such as Splunk, Cyber Ark PAM, or GenAI‑driven service management