Technology Support Specialist

Technology Support Specialist

London | Full-time | Hybrid

We're working with a US law firm seeking a Technology Support Specialist to join their London office. This is a hands-on role supporting hardware, software, mobile devices and AV systems. This role is ideal for someone who enjoys solving problems, working closely with users, and keeping things running smoothly.

Reporting to the Senior Manager, you'll be the go-to person for deskside support, troubleshooting, and tech setup across the London office. You'll also work with colleagues across Europe, including occasional travel to Paris, and play a key role in maintaining video conferencing systems, managing inventory, and supporting mobile and remote setups.

• Respond to support requests via phone, email and ticketing system, logging all actions taken
• Provide deskside support for hardware, software and mobile devices
• Set up and relocate desks, workstations and phones using Cisco tools
• Maintain and troubleshoot AV and video conferencing systems (Zoom, Web Ex, Teams)
• Manage inventory, replacing equipment as needed
• Diagnose technical issues and escalate where appropriate
• Stay up to date with firm systems and suggest service improvements

• IT support experience in a law firm environment
• Strong working knowledge of Windows OS, Microsoft Office, Citrix, VPN and legal tech tools
• Confident supporting hardware, peripherals, mobile devices and AV setups
• Familiar with network protocols and wireless/wired connectivity
• Calm, professional and client-facing with strong communication skills

This is a great opportunity to join a well-established firm and take ownership of local tech support while building relationships across the wider business. If you're proactive, personable and ready to make an impact, we'd love to hear from you.

We are an equal opportunities employer and welcome applications from all qualified candidates.