Senior Servicenow Engineer - GRC​/IRM

Senior Service Now Engineer - GRC/IRM

London (Hybrid - 3 days onsite per week)

Banking - Up to £120,000 + Bonus + Benefits

Do you want to take true technical ownership of a global GRC platform, driving IRM, BCM and TPRM capability for a major financial services organisation? If you’re a Senior Service Now Engineer looking for your next challenge at Vice President level, this could be the role you’ve been waiting for.

YOU’LL join a growing Service Now Core team as the go-to Subject Matter Expert for the platform, shaping how risk, resilience and third-party risk are managed across the business. This is a rare opportunity to combine hands-on technical delivery with real influence over platform strategy, governance and roadmap.

• Acting as the SME for the Service Now platform, owning its development, governance and day-to-day technical delivery, with a focus on the GRC suite (IRM, BCM, TPRM)
• Translating business requirements into scalable Service Now solutions, driving automation, integration and best-practice configuration
• Triaging, estimating and delivering platform enhancements, upgrades and releases, while maintaining a strong Health Scan score
• Providing technical governance and change approval, and leading testing/preparation for platform upgrades
• Producing and maintaining documentation, training materials and process guides, while mentoring junior and off-shore team members
• Building strong relationships with stakeholders across the region and globally to share best practice and drive continuous improvement

• 5+ years’ technical experience implementing and supporting Service Now, with hands‑on IRM module expertise essential
• Strong understanding of risk management, GRC and Service Now best practice, with sharp problem‑solving and root‑cause analysis skills
• Proven experience in a regulated environment (financial services, insurance or critical infrastructure), with the credibility to manage audit and IT security requirements
• Excellent communication, stakeholder management and leadership skills, with a structured, detail-focused approach
• Desirable: current Service Now certifications, familiarity with ITIL/COBIT, and exposure to DORA compliance

The package:
Up to £120,000 plus bonus and benefits, based in London with hybrid working (3 days in the office per week).

If you’ve held any of these roles or used these technologies/skills, this role could be a great fit:
Service Now Engineer, Service Now Developer, Service Now Consultant, Service Now Technical Lead, GRC Engineer, GRC Analyst, IRM Engineer, IRM Consultant, Integrated Risk Management Engineer, Business Continuity Management (BCM) Specialist, Third-Party Risk Management (TPRM) Consultant, Risk & Compliance Technology Engineer, Service Now Platform Engineer, Service Now Administrator, ITIL, COBIT, DORA compliance.