Digital Adoption Specialist | 12-Month FTC | Insurance

Digital Adoption Specialist | 12-Month FTC

City of London | Hybrid (2-3 days per week in the office)

I'm currently working with a leading London Market insurer that is investing heavily in AI, digital transformation and the future of underwriting.

They're looking for a Digital Adoption Specialist to play a key role in ensuring new technologies don't just get launched—they get adopted.

This is a fantastic opportunity for someone who enjoys sitting between technology and the business, helping colleagues build confidence with new digital tools while working closely with Product, Engineering, Data and AI teams.

This role would suit someone who is creative, energetic and a real people person
—someone who enjoys engaging with stakeholders, designing innovative learning experiences and making technology accessible, practical and exciting for end users.

What you'll be doing:

• Partnering with Product and Delivery teams to support the rollout of new digital capabilities
• Designing and delivering engaging technical training and adoption initiatives
• Conducting training needs analysis and identifying barriers to successful adoption
• Gathering user feedback and turning insights into practical improvements
• Building sustainable adoption frameworks and measuring success
• Supporting users of all technical abilities, from AI enthusiasts to complete beginners

What we're looking for:

• Experience in digital transformation, technology adoption, business change or learning & enablement
• Strong understanding of digital tools and emerging technologies, including AI
• Excellent stakeholder management and communication skills
• A creative mindset with a passion for engaging and enabling people
• Ability to identify capability gaps and translate them into practical learning solutions
• Experience working alongside Product or Technology teams

Experience with in financial services or another regulated environment would be advantageous but is by no means essential.

This is a brilliant opportunity to join an organisation at the forefront of AI and digital innovation, where you'll have genuine influence on how new technology is embraced across the business.