D365 CRM Consultant

Job in City of London, Central London, Greater London, England, UK

Listing for: Amtis Professional

Full Time position
Listed on 2026-08-04

Job specializations:

IT/Tech
CRM Systems & Management, IT Consultant

Salary/Wage Range or Industry Benchmark: 75000 GBP Yearly GBP 75000.00 YEAR

Location: City of London

D365 CRM Consultant
- Strategic Lead (Dynamics 365 CE) – UK
- London hybrid, £ up to £75k

We're partnering with a leading organisation looking to appoint a D365 CRM Consultant to lead the strategy design and delivery of customer service solutions within a Microsoft ecosystem.

This role sits at the heart of transformation activity, shaping how customer interaction platforms evolve and scale.

The role

You'll take ownership of the Dynamics 365 Customer Engagement (CE) Customer Service capability—leading both strategy and hands-on delivery.

Key areas include:

Designing and implementing D365 Customer Service Workspace, Omnichannel and Contact Centre solutions
Delivering Live Chat, Voice and digital channel integrations
Driving Teams telephony integration within the CRM estate
Translating business requirements into scalable, well-architected solutions
Working closely with technical teams to integrate D365 with wider platforms
Supporting user adoption through workshops, training and continuous improvement

What we're looking for

Strong experience as a D365 CE techno-functional consultant (Customer Service focus)
Proven track record delivering Omnichannel solutions (chat, voice, digital)

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