IT Business Analyst - SAP

About the Role

We are looking for an experienced and commercially-minded IT Business Analyst to join our Recycling division within I&T. This is an exciting opportunity to play a key role in connecting business stakeholders and technology teams, ensuring that IT solutions support and accelerate business objectives across our Recycling operations. Working in a complex, multinational environment, you will analyse business needs, identify opportunities for improvement, and translate requirements into effective technology solutions that drive operational efficiency and business value.

You will work closely with the IT Business Partner, business leaders, process owners, project teams, and external partners to support technology initiatives across EMEA. A core focus of the role is to help shape the technology roadmap for the Recycling division while ensuring business requirements are clearly defined, prioritised, and delivered through fit-for-purpose solutions.

Key responsibilities include:

• Partnering with business leaders, process owners, and end users to gather, document, and prioritise business requirements.
• Analysing and mapping business processes to identify opportunities for optimisation, standardisation, and automation.
• Translating business needs into clear, structured, and testable functional requirements and specifications.
• Collaborating with solution architects, developers, and third-party providers to design and implement technology solutions aligned to business goals.
• Supporting the evaluation and selection of new technologies while ensuring alignment with enterprise architecture and security standards.
• Facilitating workshops, requirements sessions, and solution design discussions across multiple European business units.
• Contributing to project planning, resource allocation, and delivery activities.
• Coordinating and supporting user acceptance testing (UAT) to ensure solutions meet agreed business requirements.
• Supporting change management activities through stakeholder engagement, communications, training materials, and user guidance.
• Assisting in the development of business cases, technology roadmaps, and business analysis best practices.

This role offers the opportunity to influence technology transformation within a business that plays a vital role in the circular economy and sustainability agenda, while working across an international network of stakeholders and operations.

You're an experienced Business Analyst with a strong understanding of how technology can enable business performance and transformation.

• Proven experience in Business Analysis, including requirements gathering, process mapping, systems integration, and functional decomposition.
• Demonstrated ability to translate business requirements into effective IT solutions with clear traceability and prioritisation.
• Previous experience in SAP or ERP project delivery.
• Strong experience in business process analysis and data flow mapping.
• Experience supporting solution assessments, RFPs, and RFQs.
• Knowledge of business case development and investment analysis.
• Experience planning and facilitating workshops with a range of stakeholders.
• Strong analytical and problem-solving skills with a structured approach to delivery.
• A broad IT background, including solution design, application management, project delivery and business analysis.
• Experience working within large, international B2B organisations, ideally within manufacturing or industrial environments.
• Strong business acumen, commercial awareness, and stakeholder management skills.
• Fluent English communication skills; additional European languages would be advantageous.
• A recognised Business Analysis qualification such as CBAP or an equivalent certification.
• Experience supporting business transformation, process standardisation, and digital change programmes across multiple locations and countries.

We are DS Smith, together with International Paper, a global leader in sustainable packaging solutions and other fibre-based products. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more…