ServiceNow Architect

About NTT DATA Business Solutions:

About NTT DATA Business Solutions: NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group, a top 10 global IT services provider headquartered in Tokyo, operating in more than 50 countries. We combine global reach with local intimacy to provide premier professional Service Now and SAP services, from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development to business IT outsourcing.

As Global Elite Partner for Service Now, we bring an added dimension of expertise and excellence to our suite of services, ensuring comprehensive solutions for our clients' diverse needs.

As a global SAP Platinum Partner, NTT DATA Business Solutions Group leverages its global expertise to deliver quality outcomes whether you are a multi-national or operate in a single country. With over 15,000 SAP experts across 31 countries, we have the capability and reach to help you solve real problems and seize the next opportunity for growth around your SAP strategy and operations.

Our global award-winning SAP practice, differentiated by innovation, is the undisputed leader in SAP S/4

HANA, with about 500 SAP HANA clients and more than 300 SAP S/4

HANA clients.

Our clients trust our deep experience and proven approaches - all around the world.

Job Summary:

Are you a Service Now Architect who is passionate about designing Service Now Platform solutions which will drive customer’s business outcomes?

This is a technical advisory role which will include establishing and supporting best practices around instance strategy, technical governance, core data, integrations, and the overall technical health of the platform. This is a highly consultative role that does not perform configuration on the platform, but guides partner and customer resources to deliver best practices.

This role interfaces with the customer across executive, platform owner, enterprise architects and development teams during the selling, structuring, and implementation phase of the transformation programme.

Here at NTT Data Business Solutions, we pride ourselves on creating exceptional client relationships with a ‘one team’ approach to delivery. A successful delivery isn’t just about getting something ‘over the line’; it’s about the programme’s delivery process, the way we engage with our client, and the quality of our product which makes us stand out from the rest. We are not just ‘another supplier’.

Duties/Responsibilities:

• Provide guidance with process design.
• Design, develop, and test automation workflows.
• Develop strong relationships with CIO and business leaders to understand the client’s vision and how Service Now will enable them on their digital transformation journey.
• Translate business objectives to outcomes and translate into a customer roadmap.
• Be responsible for analysing and translating business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives.
• Engage with customer enterprise architects to position Service Now as the digital transformation platform integrated with the core systems.
• Establish and manage technical governance processes.
• Drive solid instance health by reviewing and guiding the remediation of configurations that do not align to Service Now best practices.
• Work with clients and Service Now teams to establish delivery operating model governance to ensure successful go-lives, end-user adoption and on-going support.
• Advocate/champion NTT Data Business Solutions advisory and expert services best practices and industry use cases with clients.
• Contribute thought leadership (methodology and white papers) on how Advisory, Expert Services, and Co-Delivery can optimise to achieve customer outcomes.
• Guide a customer down a prescriptive solution design and manage through the technical implementation decision points.
• Define solutions across the platform that align to out of the box capabilities.
• Support the sales effort scoping and estimation that refine the customer vision and capabilities into activities and estimates.

The ideal candidate will be:

• Consulting
  
  Experience:
  
  Management…