Service & Operations Analyst in SERVICE DESK - 6 Month FTC

We are looking for someone who is keen to learn, enthusiastic with strong communication and prioritisation skills with the ability to respond calmly under pressure to join our team for a 6 Month Fixed Term Contract
.

A typical day in the role involves answering customer calls or chats promptly, fixing customer IT issues, ensuring customer IT issues are logged accurately and managing individual ticket queues to a high standard within agreed target times while meeting customer expectations. Opportunities to undertake ad-hoc tasks and project work may arise.

This role is part of the Service Desk team, who are the first point of contact for IT, Network & Telephony queries from Bank employees. The team provide crucial support to the Bank by recording, investigating, diagnosing and resolving incidents within ITSM (our call logging system).

We're looking for someone who has the following key skills and experience:

Demonstrated experience in a people-related role in Technology.

Experience working on multiple platforms and taking a proactive approach in prioritising workload.

Excellent communication, inter-personal, team working and task management skills.

We are interested in hearing from candidates who have the following capabilities:

• Excellent customer service skills and business knowledge including effective listening, patience, empathy and diplomacy.
• A commitment to service improvement with a customer focused attitude.
• A high level of quality focus, with an eye for detail and accuracy.
• An understanding and interest in the use of IT within Business functions and ability to understand and react to business priorities and reflect them in call management.
• Confidence to deal professionally with staff at all levels in the organisation.
• Experience using Active Directory
• Experience using RSA Admin console
• Experience using Microsoft Exchange
• Experience using Intune
• Experience Bit Locker
• Experience using Helix
• Experience using Microsoft Applications

It would also be beneficial, but not necessary, to have some of the following :

An understanding and interest in the use of IT within Business functions and ability to understand and react to business priorities and reflect them in call management.

Confidence to deal professionally with staff at all levels in the organisation.

Don't hesitate to apply if you don't meet all the essential criteria. We value diverse perspectives and believe that different backgrounds can contribute to our team's success.

We are looking for someone who is keen to learn, enthusiastic with strong communication and prioritisation skills with the ability to respond calmly under pressure to join our team for a 6 Month Fixed Term Contract
.

A typical day in the role involves answering customer calls or chats promptly, fixing customer IT issues, ensuring customer IT issues are logged accurately and managing individual ticket queues to a high standard within agreed target times while meeting customer expectations. Opportunities to undertake ad-hoc tasks and project work may arise.

This role is part of the Service Desk team, who are the first point of contact for IT, Network & Telephony queries from Bank employees. The team provide crucial support to the Bank by recording, investigating, diagnosing and resolving incidents within ITSM (our call logging system).

We're looking for someone who has the following key skills and experience:

• Demonstrated experience in a people-related role in Technology.

• Experience working on multiple platforms and taking a proactive approach in prioritising workload.

• Excellent communication, inter-personal, team working and task management skills.

We are interested in hearing from candidates who have the following capabilities:

• Excellent customer service skills and business knowledge including effective listening, patience, empathy and diplomacy.
• A commitment to service improvement with a customer focused attitude.
• A high level of quality focus, with an eye for detail and accuracy.
• An understanding and interest in the use of IT within Business functions and ability to understand and react to business priorities and reflect them in call management.
• Confidence to deal professionally with staff at all levels in the organisation.
• Experience using Active Directory
• Experience using RSA Admin console
• Experience using Microsoft Exchange
• Experience using Intune
• Experience Bit Locker
• Experience using Helix
• Experience using Microsoft Applications

It would also be beneficial, but not necessary, to have some of the following :

• An understanding and interest in the use of IT within Business functions and ability to understand and react to business priorities and reflect them in call management.

• Confidence to deal professionally with staff at all levels in the organisation.

Don't hesitate to apply if you don't meet all the essential criteria. We value diverse perspectives and believe that different backgrounds can contribute to our team's success.