IT Infrastructure Specialist (1-year FTC) Job Central London area,City Of London England UK,IT/Tech

Location: City Of London

Company:
Global Retail Company

Position:
Infrastructure Specialist

Contract:

1-year fixed term contract

Location:

London (Hybrid)
Salary: 50,000 – 60,000 GBP + 10% Bonus

Job responsibilities:

Retail Store Expansion & Operations

New Store Delivery:
Lead and execute the end-to-end technical infrastructure setup for new store openings, refits, relocations, and brand pop-ups across Europe. This includes configuring and deploying POS hardware, network printers, scanners, mobile tablets, and payment terminals.
Store Network Connectivity:
Deploy and optimize local in-store networks, focusing on stable retail WiFi, localized LAN environments, and secure SD-WAN configurations.
L2/L3 Incident Resolution:
Serve as the final escalation point for in-store technology failures, proactively monitoring uptime and troubleshooting device, data feed, and connectivity drops to minimize commercial downtime.

Warehouse Tech Readiness & 3PL Coordination

Logistics Network Engineering:
Act as the primary technical point of contact during third-party logistics (3PL) partner onboarding, warehouse moves, and facility expansions.
Secure Environment Bridging:
Establish and maintain secure, high-availability VPN tunnels and SD-WAN routing paths between our core network and external 3PL environments.
RF & Hardware Onboarding:
Configure and manage localized warehouse hardware, including RF guns, industrial handheld scanners, barcode label printers, and dedicated logistics VLANs.
Network Security Guardrails:
Manage firewall rules, routing rules, and strict IP whitelisting to ensure 3PL integrations align with corporate cybersecurity frameworks.

Core Enterprise Infrastructure & SAP Backing

Network Architecture Management:
Oversee and scale EMEA-wide network routing, switching, firewalls, and enterprise identity management systems.
SAP Technical Prerequisites:
Manage critical infrastructure prerequisites that fuel our SAP-centric strategy, including network print routing, RFC endpoints, secure connectivity paths, and POS-to-ERP transaction queues.
Global Architecture Alignment:
Partner closely with global architecture units to ensure European implementations conform to standard global design baselines.

Information Security, Governance & Compliance

Endpoint Protection:
Enforce corporate cybersecurity standards across all endpoints using modern Identity Lifecycle mechanisms (Entra /Azure AD) and device compliance tools (Microsoft Intune/MDM).
Threat &

Risk Management:

Monitor, identify, and remediate environment vulnerabilities. Support penetration testing schedules, deploy Multi-Factor Authentication (MFA), and maintain device encryption policies.
Data Protection Compliance:
Ensure all localized retail systems and warehouse practices comply directly with GDPR, IT General Controls (ITGC), and corporate data breach prevention playbooks.

Office IT Operations & Service Delivery

Corporate Workplace Operations:
Manage daily IT infrastructure across EMEA offices and showrooms, covering corporate hardware life cycles (Windows/MacOS), M365 systems, conferencing technology, and automated onboarding/offboarding workflows.
Vendor SLA Management:
Manage local and regional hardware vendors, telecom partners, field support agencies, and POS providers, holding them accountable to strict ticket resolution timelines via Service Now.
Asset Management & Playbooks:
Build and update detailed IT asset registers alongside infrastructure configurations, store deployment playbooks, and standardized troubleshooting runbooks.

Experience

10+ years of progressive, hands-on experience in IT Infrastructure, Network Engineering, and Technical Operations roles.
Sector Background:
Documented experience supporting multi-site environments within Retail, Fashion, Logistics/Supply Chain, or Fast-Paced Hospitality brands.
Store Tech Fluency:
Expert understanding of physical retail tech stacks, including modern POS ecosystems, network payment routing, mobile registers, and store-wide coverage WiFi deployment.
3PL/Logistics Coordination:
Proven success collaborating with external 3PL logistics operators to set up network configurations, firewalls, IP whitelisting, and specialized warehouse devices.
Modern Device Governance:
Mastery of endpoint management through Microsoft Intune / MDM solutions and user access life cycles inside Entra (Azure AD).
SAP Connectivity Awareness:
Direct exposure to managing network prerequisites for SAP integration feeds, document printing routing, and stable system-to-system connections.
Highly Desirable

Certifications:

Cisco CCNA, CompTIA Network+, Microsoft 365/Intune certifications, or ITIL foundational framework knowledge.

We regret to inform applicants that only shortlisted candidates will be notified.

Thank you for understanding

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