Systems Engineer

Title: Systems Engineer
Reports to: Client Technology Manager
Department: Support UK
Location: London, United Kingdom – Onsite
Term: Full-Time, Salaried
Hours: 9-6 PM GMT

About Atlas Technica

Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members.

Position Overview

We are seeking a Systems Engineer to join our growing Support team in London. This is a hands‑on technical role providing onsite support, troubleshooting, systems administration, and escalation support across client technology environments.

The Systems Engineer will work closely with other Systems Engineers, Senior Systems Engineers, and Client Technology Managers in a collaborative environment that provides strong opportunities for continued technical growth. This role also offers exposure to more advanced support, infrastructure, and project work as technical capability develops.

The successful candidate will combine strong technical troubleshooting skills with excellent communication, organization, ownership, and a customer‑first approach to supporting users and client environments.

Position Responsibilities:

• Provide onsite IT support and technical assistance to users
• Manage and resolve support requests through the organization’s ticketing system
• Troubleshoot end‑user issues across Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, and related technologies
• Support Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, Microsoft Teams, and Microsoft Entra
• Assist with systems administration across Microsoft Windows Server, Active Directory, Group Policy, identity, access, and endpoint‑management technologies
• Troubleshoot networking, virtualization, security, and infrastructure‑related issues within assigned client environments
• Escalate complex technical issues appropriately and collaborate with Senior Systems Engineers and other technical resources through resolution
• Maintain accurate technical documentation, ticket notes, procedures, and client‑environment information
• Follow Atlas Technica’s technical standards, security requirements, documentation expectations, and strict change‑control procedures
• Participate in advanced support, infrastructure initiatives, and project work as experience and technical capability develop

Requirements:

• 2+ years of relevant IT experience in desktop support, systems engineering, systems administration, or a related technical environment
• Strong end‑user and desktop support experience across Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, and common workplace technologies
• Experience supporting Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, and Microsoft Entra
• Working knowledge of Microsoft Windows Server, Active Directory, Group Policy, and related systems‑administration technologies
• Experience supporting endpoint protection or threat‑management solutions such as Sophos or similar platforms
• Basic understanding of virtualization technologies such as VMware or Hyper‑V
• Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, LAN/WAN, VPN, routing, switching, wireless networking, and firewalls
• Strong written and verbal communication skills with the ability to communicate effectively with technical and non‑technical users
• Strong troubleshooting, organization, documentation, and problem‑solving skills
• Ability to work effectively both independently and collaboratively within a fast‑paced support environment
• Previous experience working within an MSP, professional services,…