Program Manager 3

Location: City of Westminster

Program Manager Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform ther tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

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Job Description
-Responsibilities Program Leadership & Transformation Delivery Lead end-to-end Microsoft Dynamics 365 transformation programs from strategy and mobilization through deployment and hypercare.

Develop and execute program roadmaps aligned with business objectives and transformation goals.

Drive successful implementation of D365 Finance, Supply Chain Management, Customer Engagement, Power Platform, and related Microsoft technologies.

Manage program scope, budget, timeline, quality, risks, dependencies, and resource allocation.

Ensure delivery excellence through adherence to Microsoft Success by Design methodology and Genpact delivery standards.

Oversee multiple work streams including business process design, solution architecture, integrations, data migration, testing, change management, and deployment.

Executive Stakeholder Management Serve as trusted advisor to C-level executives, Program Sponsors, Steering Committees, and Business Leadership teams.

Lead executive governance meetings and strategic decision-making forums.

Build strong relationships with Finance Directors, CIOs, CTOs, Operations Leaders, Procurement Heads, and Transformation Executives.

Drive stakeholder alignment across business and technology functions.

Effectively manage escalations, conflicting priorities, and strategic program decisions.

Client Engagement & Consulting Leadership Provide strategic guidance and thought leadership throughout the transformation journey.

Partner with client leadership to define future-state operating models and business transformation objectives.

Facilitate business workshops, solution reviews, design governance, and executive status reporting.

Act as the face of Genpact at client locations and represent the organization in executive-level interactions.

Maintain high customer satisfaction and support long-term account growth.

Global Delivery Management Lead large cross-functional teams operating across onsite, offshore, and nearshore delivery centers.

Coordinate delivery teams across UK, India, Europe, and other global locations.

Establish effective collaboration frameworks between business and technology teams.

Drive resource planning, utilization management, and delivery optimization.

Mentor project managers, solution architects, functional consultants, and technical leads.

Program Governance & Risk Management Establish robust program governance structures, PMO controls, reporting cadence, and escalation frameworks.

Drive RAID management (Risks, Assumptions, Issues, and Dependencies) across work streams.

Ensure compliance with contractual commitments and quality standards.

Monitor program health through executive dashboards, KPIs, and milestone tracking.

Identify and mitigate delivery, commercial, and organizational risks.

Financial & Commercial Oversight Manage program financials including forecasting, revenue tracking, budget control, and margin management.

Support proposal…