Digital Transformation Principal

Salary: £67, per year

• We require 6+ years of experience in consulting, digital transformation, IT, or management.
• We require experience delivering large-scale digital transformation programs in complex enterprise environments.
• We require a minimum of 2 years in a client-facing role engaging mid- to senior-level stakeholders.
• We require proven ability to help shape and sell transformation initiatives.
• We require experience leading cross-functional projects from design through implementation.
• We require familiarity with enterprise platforms such as Salesforce, SAP, or similar.
• We require strong communication and interpersonal skills.
• We require solid project management experience and familiarity with methodologies and tools.
• We require the ability to work in fast-paced, collaborative environments.
• We require a bachelors degree in a relevant field.
• We prefer an advanced degree.
• We prefer certifications such as Design Thinking, Service Design, CDTP, PMP, PRINCE2, SAFe, ITIL, TOGAF, CCMP, CISA, CISSP, AWS, Microsoft, GCP, Agile, Dev Ops, CBAP, Six Sigma, PROSCI, or MSP.

• We support the development and implementation of digital transformation strategies aligned to client goals.
• We contribute to solution design under the guidance of senior leadership.
• We align digital initiatives with business objectives such as growth, efficiency, and customer experience.
• We identify customer pain points and translate them into digital solutions.
• We define business cases and key performance indicators (KPIs).
• We articulate long-term digital strategy and technology adoption goals.
• We participate in managing digital transformation programs across timelines and budgets.
• We track project progress, milestones, and KPIs, and report to stakeholders.
• We support risk identification and mitigation planning.
• We manage projects with minimal oversight in certain scenarios.
• We serve as a key point of contact for client stakeholders.
• We provide updates on project status, risks, and opportunities.
• We collaborate with internal and client teams to drive alignment and success.
• We support and guide junior team members.
• We coordinate across teams to ensure alignment and efficient resource utilization.
• We stay current on emerging technologies and transformation methodologies.
• We participate in internal training and development programs.
• We build capabilities toward progression into the Digital Transformation Lead role.

• AI
• AWS
• Cloud
• Dev Ops
• GCP
• IoT
• Support
• ITIL
• Robotics
• SAP
• Salesforce
• TOGAF

We are Soft Serve, a global IT consulting and digital services company with more than 30 years of experience helping organizations navigate complex business challenges through deep engineering knowledge and research-backed innovation. Our teams work across digital engineering, data and analytics, cloud, and AI/ML, delivering practical, scalable solutions for clients in high tech, financial services, healthcare, life sciences, retail, energy, and manufacturing.

We offer a flexible work model, competitive market-based pay, health coverage, paid time off, wellness support, and learning opportunities, along with people-first leadership and access to advanced tech communities focused on AI/ML, Cloud, Quantum Computing, IoT, and Robotics. We value collaboration, quality, sustainability, and creating an environment where people can shape solutions with clarity, confidence, and purpose.

• flexible work model
• competitive market-based pay
• health coverage
• paid time off
• wellness support
• learning opportunities
• people-first leadership
• access to advanced tech communities focused on AI/ML, Cloud, Quantum Computing, IoT, and Robotics

last updated 33 week of 2026