Product Director - Innovation & AI

Location: City of Westminster

Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

Disclaimer:

Finastra has signed an agreement to sell its Universal Banking business to Pollen Street Capital, with completion expected end 2026 / early 2027, subject to consultation and customary closing conditions. Upon completion, this role is expected to transition to the standalone Universal Banking business, creating opportunities to support its future growth and success.

Role summary

The Director of Innovation & AI will lead the AI strategy for the Universal Banking portfolio, working closely with Product Managers, banking clients, Sales, GSC, Partner teams and internal technology teams to generate customer and business value. The role is focused on turning emerging AI opportunities into clear product priorities, practical use cases, market-ready propositions and measurable outcomes.

Overview This is a senior product leadership role within the CPO organisation, responsible for shaping and driving the AI innovation agenda across Universal Banking, including core banking, lending, payments, digital, and analytics solutions.

The role operates across product strategy, customer engagement, sales enablement, partnerships, and delivery execution. It requires an individual who can translate market demand, client challenges, and product roadmaps into a clear and actionable AI strategy that delivers measurable business value.

The successful candidate will partner closely with Product Managers and cross-functional teams to identify high-impact opportunities, validate them with customers, prioritise them based on business value, and drive successful  addition, the role will champion modern AI-enabled product development practices, including the responsible application of AI throughout the software development lifecycle. This includes ensuring that governance, security, regulatory compliance, and customer trust considerations are embedded from the outset and remain central to all AI initiatives.

Key responsibilities

Define the AI Strategy for the Universal Banking portfolio, aligned to customer needs, product priorities and business objectives to generate revenue or for cost optimization and control.

Product leadership skills and need to partner with Product Managers to identify and prioritize AI opportunities to enhance products, create differentiation and deliver customer value.

Translate market trends and emerging AI capabilities into actionable product initiatives across the portfolio. Leverage customer insights and competitive intelligence to shape AI strategy, innovation priorities and investment decisions.

As Director of AI, the person will need to have skills in Stakeholder Management, Customer Engagement & Market Leadership. This role is required to lead AI strategy across Product, Engineering, Sales, GSC, Partners to drive business outcomes. Engage customers to identify market needs, define AI opportunities and validate use cases.

Drive a prioritized AI portfolio from ideation to productization and adoption, working with Product and Engineering to deliver high-value opportunities that improve customer impact, growth and efficiency, while aligning product, engineering, regulatory and commercial stakeholders.

Establish scalable frameworks and best practices to accelerate adoption and maximize business value.

Ensure AI initiatives are delivered responsibly, with appropriate governance, risk controls and regulatory compliance. Partner with Legal, Compliance, Security and Architecture teams to assess and manage risks across AI use cases.

Define and track success measures for AI initiatives, focusing on business value, customer impact, adoption and delivery outcomes.

Provide clear visibility to senior stakeholders on portfolio performance, risks, priorities and investment recommendations.

Required qualifications

Significant experience in…