Project Manager, AI Business & Operations, IT Project Manager

AI Project Manager

We are currently recruiting for an AI Project Manager with Service Now and Chatbot experience to join one of our Insurance clients on a 6-month contract.

Inside IR35

Hybrid

Responsibilities:

• Define project scope, delivery roadmaps and success criteria for AI-enabled services in partnership with Enterprise Technology functions.
• Establish delivery governance, reporting cadences and controls, ensuring alignment with AI governance, ethical AI guidance and regulatory compliance requirements.
• Lead end-to-end delivery of AI-enabled services, coordinating cross-functional teams of data/ knowledge analysts, engineers and product specialists.
• Manage delivery of AI solutions leveraging automation capabilities, machine learning, natural language processing, generative and agentic AI, from initiation through to handover.
• Oversee integration of AI capabilities into existing enterprise systems (ERP, CRM, cloud platforms, infrastructure management platforms etc.), managing scope, timeline and quality.
• Break down AI features into sprints and milestones, managing delivery cadence and tracking velocity, quality and technical debt with the engineering team.
• Manage cross-team dependencies across data pipelines, APIs and cloud infrastructure, working closely with ML engineers and platform teams.

Experience

• At least 12 years IT industry experience across project and programme management and service delivery, including delivering AI-enabled, digital or technology transformation services
• Experience in working in a collaborative environment
• Ability to articulate and document technology operations in detail
• Experience and knowledge of end-to-end technology programme delivery, including recognised project methodologies (e.g. Agile/Scrum, PRINCE2 or PMP), service management, budgeting and people management, ideally spanning AI, data and cloud platforms
• Experience with Service Now and Moveworks is highly desirable.
• Ability to enable changes in operational processes and ability to work cooperatively with stakeholders and peers are essential
• Experience with Claude and Copilot
• Insurance/ Financial services experience
• Strong understanding of IT Service Desk operations and support models.
• Successfully led the rollout and adoption of chatbot solutions to improve service delivery, self-service capabilities, and operational efficiency.
• Enhanced the colleague and end-user experience through technology and service improvements.