Principal - SMART Workplace

The Principal, Smart Workplace is responsible for leading the development, implementation and continuous improvement of the Bank's Smart Workplace systems, services and technologies in support of the Smart Workplace strategy and roadmap established by the Associate Director, Sustainability & Smart Workplace. The role acts as the senior specialist for Smart Workplace technologies, workplace analytics and workplace management systems, ensuring the effective operation, optimisation and enhancement of platforms supporting Headquarters and Resident Offices.

Working closely with stakeholders across Corporate Services, Information Technology, Procurement and external service providers, the Principal leads the delivery of Smart Workplace initiatives, manages the performance of workplace technology solutions and provides specialist advice to support workplace planning, operational efficiency and employee experience objectives. The role is responsible for managing assigned projects, contracts, budgets and supplier relationships and provides line management, technical guidance and development support to the Associate, Smart Workplace.

• Support the development and implementation of the Bank's Smart Workplace strategy and roadmap, contributing specialist expertise and operational insight to inform future priorities and initiatives.
• Support the development of governance frameworks, technical standards and performance measures for Smart Workplace technologies and services, ensuring effective implementation and compliance.
• Identify opportunities for innovation, automation and service improvement across the workplace technology environment and develop proposals to support business objectives.

• Lead the day-to-day management, development and optimisation of the Bank's Smart Workplace systems, including workplace management platforms, resource booking systems, occupancy analytics, workplace experience applications and Smart Building technologies.
• Act as a senior subject matter expert for Smart Workplace technologies and associated data services, providing technical advice and recommendations to stakeholders across the Bank.
• Ensure Smart Workplace systems remain effective, resilient, scalable and aligned with operational and business requirements.

• Support the development and application of workplace analytics, utilisation benchmarking and performance reporting. This to be in tandem with Associate, Product Data Sustainability & Smart Workplace
• Present findings and recommendations to senior management, Executive Committee and other governance forums.

• Lead the development, enhancement and optimisation of workplace systems including workplace management platforms, service management integrations and Smart Building applications.
• Coordinate integration activities between workplace technologies, IT systems, building infrastructure and operational services, working closely with internal stakeholders and external suppliers.
• Ensure compliance with Bank standards relating to technology architecture, information governance, cyber security and business continuity requirements.

• Manage budget planning, expenditure monitoring and financial reporting for Smart Workplace systems and services within delegated authority.
• Lead procurement activities relating to Smart Workplace solutions, including the preparation of technical specifications, tender documentation and evaluation criteria.
• Manage supplier performance and contractual obligations to ensure effective service delivery, value for money and continuous improvement.

• Lead assigned Smart Workplace projects and technology deployments across Headquarters and Resident Offices, ensuring delivery against agreed scope, programme, quality and budget requirements.
• Establish project plans, coordinate resources and manage delivery activities to support successful project outcomes.
• Drive continuous improvement initiatives that enhance operational effectiveness, user experience and service performance.

• Provide line management, coaching and development support to Smart Workplace team members.
• Set objectives, monitor performance and support capability building within the team.
• Foster a culture of collaboration, innovation and continuous improvement.

• Develop and maintain effective working relationships with Corporate Services, IT, Procurement, Security, Health & Safety, Finance and external partners.
• Influence stakeholder decision-making through specialist advice, technical expertise and evidence-based recommendations.
• Represent the Smart Workplace function in discussions relating to workplace technology, workplace systems and associated improvement initiatives both internally and externally where appropriate.

• Experienced in workplace planning, furniture layouts…