Helpdesk and Desktop Support Analyst

Our Client a retail bank – based in the City London – is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience.

Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required.

• Work within the Service Desk team in supporting and delivering all aspect of services
• 1/2 line support (capable of root cause analysis)
• Remote branch support using Remote Assistance
• Active Directory user starter/leaver process
• Customer facing, support of internal banking staff, VIPs
• Maintenance and support of desktops, laptops, Blackberry’s
• SLA targets
• Ad-hoc project involvement
• Ideally with experience of supporting desktop platforms for banking environments
• Experience in operational deployments. Desktop, operating system refresh cycle
• Service Desk ticket software
• Market data products
• ITIL, Microsoft certifications advantageous
• Maintains industry recognised skills through training or self-study methods

• Supporting Microsoft operating systems, office suite
• TCP/IP, basic networking skills
• Root cause analysis and remediation

• Windows 7
• Office 2013
• Xenapp published applications, support
• Desktop hardware, laptops, Blackberry’s deployments

The salary for this role will be in the range £40K - £55K plus benefits.

The Client is based in the City close to Liverpool Street and Bank stations.

The role will require you to be in the office 3 days a week for the time being and fulltime in the office at some point in the future.