Technical Customer Support

Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Kantar Media As people increasingly move across channels and platforms, Kantar Media's data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision‑making. Working with panel and first‑party data in over 80 countries, we have the world's fastest growing cross‑media measurement footprint, underpinned by versatility, scale, technology and expertise, to drive long‑term business growth for our clients and partners.

Job Title:

Customer Support - TV Meters

Location:

London Work pattern:
Full time/Permanent This is a full‑time permanent position, based in our London office (Hanger Lane), requiring 5 days a week in the office. All applicants must have the legal right to live and work in the UK. Role

Description:

We are building a dedicated global team to support the TV Meters product line. The TV Meters Customer Support Engineer is a member of the team championing the TV Meters product line. The role is key within Kantar, Media Division, Audience Technology area. The TV Meters product line is considered a critical component for Kantar growth platform. The role will work closely to the Customer Support Team, AGS Teams, Engineering, Procurement and QC Team.

TV Meters are at the core of Kantar audience measurement strategy. The product line includes the new People meter 7 (PM7) and, People meter 5000 technologies. Our People meters are deployed all over the globe in over 150,000 panel homes. The role is strategic to ensure the successful deployment and technical support of TV Meters. This is mostly an office‑based role.

• To use and manage the support platforms for TV Meters such as Service Desk, Confluence and, other tools provided.
• Review and answer support tickets for TV meters.
• Replicate reported issues reported by clients.
• Testing PM7 and associated products.
• Software Testing
• Provide day-to-day clients technical support and expertise for TV Meters product line.
• Support technology tests, pilots and live deployments as team player or, by coordinating the project as decided by the TV Meters Support Manager.
• Maintain TV Meters documentation in Confluence for internal and external clients.
• Maintain training materials for TV Meters area.
• Preparation of field engineers and local support teams.
• Analysing Meter Data and Meter logs to troubleshoot queries and issues
• Meter Data Analysis with great attention to details
• Working collaboratively as a team

• Knowledge of MS Office skill is essential.
• Ability to work in a matrix organisation and exposure to international environments.
• Ability to support and train 1st line local teams, to support 2nd line activities and, to refer to 3rd line development teams.
• Capable of interfacing with other Support teams, Product teams, Engineering and Development teams.
• Ability to own and run autonomously project related activities. To manage trials and the implementation of new TV Meters products from a technical perspective.
• To work closely with TV Meters Customer Support Manager to understand how and where to prioritise the workload.
• Software testing skills and product testing skills are essential.
• Ability to analyse logs and meter data are essential
• Ability to be flexible and adapt to a fast‑growing environment (essential)
• Ability to prioritise workload and ensure allocated tasks get completed within tight deadlines.
• Ability to work in a busy environment.
• Working with both new and legacy technologies.
• Managing binary files (Hexadecimal) (desirable),
• A technical background with a computing degree desired.
• Experience in scripting language would be considered an advantage.

• Intermediate to fluent in English
• Computing Degree or equivalent
• Previous experience in technical support in a fast‑paced environment and in using a service desk tool and ticketing system in a busy environment
• Experience in software development or application testing would be beneficial
• Excellent communication and interpersonal skills, with the ability to clearly explain complex technical information in simple terms
• After…