Technical Support Specialist

Job Title:
Technical Support Specialist

Location: UK

I. Mission of the Role

As a key bridge between our product and clinical applications, you will

be responsible for providing professional product training, treatment

plan explanation, and full-cycle technical support to doctors and

customers. Your work will ensure accurate and effective clinical use of ourproducts, while continuously enhancing customer satisfaction.

II. Core Responsibilities

1. Conduct medical product and system training for doctors, covering

product operation, system usage, and related medical knowledge

through online or offline sessions.

2. Communicate with doctors in the UK regarding patient cases,

interpret the logic of Smartee treatment plans, and answer clinical

questions.

3. Provide pre‑ sale and after‑ sale technical support to ensure timely

and accurate guidance for customers throughout the product

journey.

4. Support industry exhibitions, academic conferences, and corporate

events in the UK by delivering product demonstrations, technical

presentations, and medical content.

5. Respond to medical and technical inquiries from customers, maintain

positive client relationships, and continuously improve service

satisfaction.

6. Perform other duties as assigned by management.

III. Requirements

1. Essential: Solid medical knowledge or in- depth experience in digital design

for clear aligners (e.g., understanding of tooth movement animation,

appliance manufacturing logic).

• Excellent communication skills in English, both written and verbal,

with the ability to convey complex technical and clinical information clearly to doctors.

• Strong learning ability and problem- solving skills, able to quickly grasp new product logic and adapt to a cross- cultural, collaborative work environment.

2. Preferred:

• 3‑ 5 years of experience as an animator/designer in the clear aligner industry, familiar with the end‑ to‑ end digital design‑ to‑ production process.
• Medical education background or clinical work experience in a hospital setting (especially in dentistry, orthodontics, or related fields).

IV. We Offer

• A clear career development path and internal promotion opportunities.
• An open, collaborative, and growth‑ oriented work environment.