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L1 Helpdesk Engineer — SaaS Support & Escalations
Job in
City Of London, Central London, Greater London, England, UK
Listed on 2026-09-05
Listing for:
Lumya Living
Full Time
position Listed on 2026-09-05
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
LUMYA Living is seeking an L1 Help Desk Engineer in the UK to act as the first contact for LOS customer support inquiries. You will triage, diagnose and resolve common platform issues, escalate complex items, and maintain meticulous ticket records to ensure client trust in the platform.
The role requires strong communication, problem-solving and a customer-first mindset, with experience in SaaS support and familiarity with tools like Zendesk, Freshdesk, Jira Service Management or Intercom.
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