Manager - ServiceNow - TC- UKI

Role

Title:

Manager
- Service Now - TC- UKI

Role

Location:

London
- More London Place

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity

We believe that culture is a very special thing and place it at the core of everything we do. It enables our people to thrive personally and professionally and ensures the highest quality of service to our clients. We listen, we adapt, and we respect individual contributions and differences.

You’ll join a collaborative, inclusive, growing team that is looking for ideas and energy to continue to support our clients’ digital transformation programmes by delivering strategic change and solutions on the Service Now platform.

It’s an energising role, in which you’ll have plenty of opportunities to deliver great solutions and support the wider team with your knowledge and experience. It will allow you to have the flexibility to configure and lead on projects, giving you the ability to ensure you are up to date on Service Now.

As you do, we’ll support you in developing your Service Now, consultancy, analytical skills – along with relationships that help shape your career.

Responsibilities, Qualifications, Certifications - External

Your key responsibilities

Here, you’ll work with a portfolio of clients, each with their own backgrounds, strengths, and ambitions where we transform AI, Agents, CMDB / CSDM, IT, HR, Moveworks, CRM, Risk and Security or other capabilities through the Service Now platform.

As a Manager, you will play a key role in helping clients achieve business results through the application of technical solutions. You will be able to deliver quality, insightful solutions and balance priorities.

As a key part of the team, you will:

• Be empowered to lead a range of projects / initiatives to deliver value and successful outcomes to our customers through the Service Now platform.
• Facilitate workshops and 1-2-1 sessions using the platform to understand client challenges and demonstrate the potential solutions and outcomes
• Develop and contribute technically and functionally to solutions and sales
• Lead and support the development team within our customers to allow them to reach potential and ensure they delivery outstanding outcomes and quality experiences
• Set up and lead ways of working to ensure the execution of the development is delivered in a fun, inclusive, positive, and energetic way
• Providing and setting the assurance standards throughout the development lifecycle
• Meet and mange deadlines individually, as part of and / or as the leader of a team
• Build effective relationships with clients; using your expertise to positively impact engagements and stakeholders
• Participate in knowledge sharing and good practice development, working with the UKI, EMEA and Global teams
• Coach and develop others, acting as a positive role model for our people and clients

Skills and Attributes for Success

• An open, inclusive growth mindset with a passion for collaboration
• A good communicator with the confidence to engage at different levels
• As a leader, you’ll be able to build great relationships and create impact with first and last impressions
• You’ll understand there are always ‘naysayers’ and be resilient in the face of challenges – collaborating, seeking support, persuading, and influencing, as well as taking on board genuine concerns
• Self-starting, able to work independently and as part of a team
• Able to adapt and vary approaches, to suit client requirements and cultural considerations
• Our clients are UK and Globally based, so you’ll need to be flexible to travel as and when the work requires

To qualify for the role, you must have

• Previous technical and architectural experience of Service Now
• Service Now CMDB / CSDM or Service Now Security experience
• A proven track record of implementing Service Now, delivering to deadline and milestones
• Service Now Certified Administrator with Service Now CIS…