IT Support Operator

Salary: £? - ? per year

• Previous experience working in an IT Service Desk or 1st line IT support environment
• Strong troubleshooting skills across hardware, software and systems
• Good working knowledge of Windows 11 and Android
• Experience with Active Directory, Office 365, SCCM and Microsoft Intune/Endpoint Manager
• Experience using an ITSM or ticketing system
• Experience with remote support tools such as RDP, Team Viewer or Log Me In
• An understanding of ITIL processes; ITIL certification would be useful but isnt essential
• Excellent communication and customer service skills
• The ability to stay calm and professional when dealing with busy periods or difficult technical issues
• Good organisation and time management skills, with the ability to manage a busy ticket queue

• Provide 1st line IT support via phone, email, Teams and the self-service portal
• Troubleshoot and resolve hardware, software, account and mobile device issues
• Log, categorise, prioritise and manage incidents and service requests through an ITSM/call-logging system
• Escalate more complex issues to the appropriate IT teams
• Support Windows 11 and Android devices
• Administer and troubleshoot user accounts and access
• Support Active Directory, Office 365, SCCM and Microsoft Intune/Endpoint Manager
• Use remote support tools such as RDP, Team Viewer or Log Me In
• Provide clear, easy-to-understand technical guidance to users
• Maintain accurate ticket notes and contribute to the IT knowledge base
• Follow ITIL processes and IT security best practice
• Support equipment deployments, projects and occasional RCN events

• Active Directory
• Android
• Hardware
• Support
• ITIL
• ITSM
• Microsoft Intune
• Mobile
• Office 365
• Security
• Windows

We are seeking an experienced IT Support Operator to join our busy IT Service Desk team in London for a 1 month rolling contract. This is a hands-on 1st line support role supporting staff and members with day-to-day technical issues, with a focus on professional, helpful service. The role is based in London near Oxford Street / Bond Street Station, with a hybrid working arrangement and 40% of time office-based.

The position is 35 hours per week, with shifts between 8am and 5pm. We are looking for someone who enjoys helping people, explains technical issues clearly, and thrives in a customer-focused environment.