Account executive

This position serves as the day-to-day point-of-contact for multi-project accounts supporting digital products used in clinical trials (external and internal contact lead). The account executive oversees study-level project and financial management functions for assigned projects with limited management supervision, and assists manager with organic new business growth within existing accounts. The account executive works closely with sponsors, study teams, and cross-functional clinical, operational, product, and technology stakeholders to support successful implementation, adoption, and study delivery.

Client Management

• Executes plan of action for delivering assigned projects with oversight from senior management
• Serve as the day-to-day point-of-contact for assigned internal and external clients, including sponsors and study teams
• Facilitate regular touch points with clients to develop relationships, communicate project status, and monitor satisfaction
• Build trusted partnerships with clients, study teams, internal stakeholders, and external partners
• Identify efficiencies and areas of improvement for account and project work
• Escalate project risks, issues, and client concerns to senior management as appropriate

• Executes plan of action for delivering projects with oversight from senior management
• Support project planning, implementation, onboarding, deployment, and day-to-day study-level delivery
• Demonstrate superior organizational skills in the following areas:
• Project timeline development and carry through
• Information and task delegation to internal team members
• Internal process compliance
• Client teleconference and meeting preparation
• Project initiation and action plan development (internal and external)
• Ability to manage multiple projects within a given account
• Coordinate activities among clients, study teams, content resources, product leads, technology teams, and other cross-functional stakeholders Track project status, risks, issues, action items, and client deliverables; escal... Monitor delivery performance and customer outcomes and recommend project improvements Support demonstrations, solution reviews, and implementation planning for internal and external customers Prepare metrics reports and support analysis of engagement and delivery data Demonstrate superior written and oral communication skills with clients and internal team members Demonstrate ability to troubleshoot and make decisions with little oversight from senior management

• Executes plan of action for managing assigned project financials with oversight from senior management
• Demonstrate superior organizational skills in the following areas:
• Estimate and statement of work development for new projects
• Communicating budget-related details to internal client
• Demonstrate ability to analyze project utilization reports and identify areas that require scope and budget changes Communicate potential scope or budget changes to senior management and support client discussions as appropriate

• Assist senior management with assigned proposal and new business presentation development for organic growth with existing clients
• Support demonstrations and development of client-facing materials for new and existing business opportunities
• Identify and communicate opportunities to improve or expand digital products and related service offerings

• Demonstrate understanding of the organization's digital product capabilities and service offerings
• Demonstrate strong knowledge of clinical research operations, clinical trial workflows, and the needs of sponsors and study teams
• Demonstrate understanding of the regulated environment in which clinical trials operate and the importance of compliance with client requirements, technical specifications, and internal processes
• Develop working knowledge of assigned studies, protocols, digital products, and implementation requirements
• Translate digital product capabilities and technical information into practical value for client and study-team stakeholders
  
  Bachelor's degree in a related field
• Relevant experience in clinical research, clinical trial…