Finance & HR Consultant - Lifetime Services; LTS

We are growing our Lifetime Services (LTS) team and are looking for an experienced Finance & HR Consultant to support clients operating Microsoft Dynamics 365 Finance & Operations in a live, business-critical environment. This role is focused on post-go-live support, service delivery, and long-term client success, rather than greenfield implementation. You will work across multiple customers simultaneously, managing a varied caseload of incidents, service requests, enhancements, and advisory work, while building trusted, long-term relationships with client stakeholders.

Ideally, you will have a strong consulting background with real experience of implementing D365 for a variety of clients and have a solid consulting mindset and skillset.

• Own and manage a portfolio of support, service and advisory cases across multiple clients, balancing priorities, urgency, and business impact in a fast-moving support environment.
• Triage, analyse, and resolve Finance and HR-related issues within Dynamics 365 F&O, applying sound judgement to determine appropriate resolution paths.
• Intelligently prioritise workload, managing competing demands while meeting agreed SLAs and service expectations.
• Take accountability for cases end-to-end, from initial investigation through to resolution, communication, and closure.

• Act as a trusted functional advisor to clients, communicating clearly and confidently with finance and HR stakeholders at varying levels of technical understanding.
• Provide regular, structured updates to clients on case progress, risks, and next steps, maintaining confidence and transparency at all times.
• Translate complex functional or system behaviour into clear, business-focused explanations for non-technical audiences.
• Produce high quality design documentation and robust test plans for sometimes complex requirements.
• Build long-term client relationships by demonstrating ownership, reliability, and a strong customer-centric mindset.
• Advise on applicability and benefits of One Version enhancements for individual clients.

• Apply strong functional knowledge of Dynamics 365 Finance modules including:
• General ledger
• AR/AP
• Cash & Bank
• Fixed Assets
• Project Accounting
• Working knowledge of HR / Human Resources modules, to support live operational environments.
• Accounting background a bonus.
• Support and advise on areas such as Core Finance, Budgeting, Reporting, integrations (e.g. Payroll), and cross-module Finance-HR processes.
• Identify root causes of issues rather than symptoms, proposing pragmatic, support-appropriate solutions aligned to platform best practice.
• Recommend incremental improvements and optimisations that enhance system stability, usability, and client outcomes.

• Work closely with technical teams, Service Delivery Managers, and other LTS consultants to resolve complex or cross-functional issues.
• Produce clear functional analysis, specifications, or impact assessments where required to support fixes or small change requests.
• Contribute to knowledge sharing within the LTS team by documenting repeat issues, known errors, and recommended approaches.
• Support continuous improvement of LTS processes, tooling, and ways of working.

• Comfortable juggling multiple priorities across several clients without losing focus or quality.
• Strong organisational skills with a structured, methodical approach to case management.
• Calm, resilient, and professional under pressure in a live support environment.
• Excellent verbal and written communication skills, with the confidence to challenge constructively when needed.
• A strong sense of ownership and accountability for client outcomes.
• Strong background in ERP solutions, ideally with hands-on experience supporting Dynamics 365 Finance & Operations in a live environment.
• Demonstrable specialism in Finance modules, with working knowledge of HR modules highly desirable. (or open to learning HR?)
• Experience supporting clients in public sector is beneficial.
• A logical, analytical approach to problem solving and introducing change into operational systems.
• Experience of at least two full lifecycle implementations, with a clear understanding of post-go-live support considerations.
• Excellent documentation skills and the ability to produce clear, concise functional analysis.

Hitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Gold partner and Cloud Services partner, specialising in end-to-end transformation. As a global consultancy firm working across the private and public sectors, we specialise in Dynamics 365 Business Applications, Power Platform, including Azure, Application Modernisation and Data & Analytics. Our highly skilled team help drive improvements, creating efficiency and growth within organisations.

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