Technology Blueprint Lead

Summary

As Technology Blueprint Lead, you'll define the strategy, standards and long-term technology intent for the M&S store estate across the UK, ROI and franchise partners. You'll create a single, trusted view of future store technology outcomes, helping teams make clear decisions on investment, sequencing and priorities before delivery begins.

You'll act as the central point of alignment across Retail, Property, Digital & Technology, Service, Security, Finance and Delivery, translating complex technology roadmaps into clear store outcomes and practical choices for senior stakeholders.

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing outstanding quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special

• After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

• Lead the Store Technology Blueprint as the single source of truth for hardware standards, target store outcomes, approved versions and long-term technology intent.
• Shape a rolling, time-defined plan for store technology refresh, translating future Digital & Technology roadmaps into clear blueprint intent.
• Partner across Digital & Technology, Retail Implementation and Property to identify demand early, challenge assumptions, align sequencing and support smooth delivery handovers.
• Champion proactive obsolescence and lifecycle planning, balancing supportability, security, compliance, cost, risk and store impact.
• Support governance and senior decision-making by turning complex technical, operational and commercial considerations into clear recommendations and trade-offs.

• Experience in programme management, portfolio planning or a similar role within a complex organisation.
• Able to plan across multi-year horizons, balancing long-term strategy with operational needs.
• Comfortable working with hardware, physical technology deployment or site-based environments, ideally within retail.
• You bring strong stakeholder management skills and can build alignment across teams with different priorities and constraints.
• Skilled in developing decision papers, options appraisals and strategic recommendations for senior stakeholders.

We are ambitious about the future of retail. We're redefining, innovating and leading the industry into a more conscientious, inspiring digital era. We're redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.