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IT Service Delivery Analyst: Drive Incident Automation
Job in
City of Westminster, Central London, Greater London, England, UK
Listed on 2026-09-09
Listing for:
Harrods
Full Time
position Listed on 2026-09-09
Job specializations:
-
IT/Tech
IT Business Analyst, IT Consultant, IT Specialist
Job Description & How to Apply Below
Location: City of Westminster
Harrods seeks an IT Service Delivery Analyst to support day-to-day service management across incident, change, problem, risk and knowledge processes. The role includes production change and major incident support, with a focus on monitoring, reporting and continuous improvement.
You’ll work with Service Delivery Managers, project teams and IT stakeholders to ensure smooth live operations. The role involves designing dashboards and reporting, protecting data integrity, and presenting insights to
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