IT Systems Engineer

Overview

Internova Travel Groupis one of the largest travel services companies in the world with a collection of leading brands delivering high-touch, personal travel expertise to leisure and corporate clients. Internova manages leisure, business and franchise firms through a portfolio of distinctive divisions. Internova represents more than 100,000 travel advisors in over 6,000 company-owned and affiliated locations predominantly in the United States, Canada and the United Kingdom, with a presence in more than 80 countries.

Internova Travel Group’s UK IT team is hiring a Mid-Level IT Application Support Technician with 6+ years of experience. The role is part of a larger IT team and involves a blend of application support, development of automation scripts, and system administration tasks. The ideal candidate will have strong technical skills in Power Shell, Python, and Microsoft Intune, and will work extensively with travel industry systems.

Prior exposure to Global Distribution Systems (GDS) like Sabre, Amadeus, or Galileo and experience with travel platform APIs is a significant plus. The technician will ensure smooth operation of critical travel applications and contribute to automation and integration efforts, all while collaborating closely with colleagues in a fast-paced, enterprise environment.

Application configuration for better stability.

• Experience:
  
  At least 6 years of experience in IT application support, systems administration, or a similar technical role at the enterprise level (mid-level position). Candidate should have a proven track record of supporting business-critical applications and infrastructure.
• Automation & Scripting:
  Expertise in scripting and automation– especially with Power Shell(for Windows environment automation) – and proficiency in Python programming for developing internal tools or integration scripts. The candidate should be able to write, debug, and maintain complex scripts to automate tasks and streamline workflows.
• Intune & Endpoint Management:
  
  Hands-on experience managing Microsoft Intunein a production environment, including device enrollment, policy configuration, software distribution, and troubleshooting of MDM issues. Familiarity with related Microsoft 365 Endpoint Manager components and Azure AD is expected.
• Technical Proficiency:
  
  Solid understanding of Windows-based systems and networks. Comfortable working with Microsoft server technologies, Active Directory, and RESTful APIs. Experience with application deployment processes, version control, and basic database querying is also valuable.
• Problem-Solving
  
  Skills:
  
  Excellent analytical and problem-solving abilities with a talent for troubleshooting complex issues across multiple layers (application, database, network). Able to methodically diagnose problems and implement effective solutions under pressure.
• Education:
  
  Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience). Strong foundational knowledge of computing principles and software development lifecycle.
• Communication & Teamwork:
  Effective communication skills, with the ability to explain technical issues to non-technical stakeholders when needed. A collaborative team player who can work within a larger IT team, share knowledge, and coordinate tasks in a dynamic environment. Customer-focused attitude to support end-users and deliver a high level of service.

• Travel Industry Knowledge:
  
  Prior experience working in the travel industryor in a travel technology environment. Understanding of corporate travel workflows or online booking tools is beneficial. Hands-on familiarity with one or more GDS systems(such as Sabre or Amadeus, with Galileo/Travelport as a plus) is highly advantageous – for example, experience using GDS terminals or supporting travel agency applications.
• Travel APIs & Integration:
  
  Experience integrating or supporting travel platform APIs(e.g. Sabre SOAP/REST APIs, Amadeus web services, etc.) is a strong plus. Comfort with reading API documentation and troubleshooting data exchange issues between systems will help in this role.

• Travel Systems:
  
  Experience with GDS platforms (Sabre, Amadeus, Galileo) and corporate booking tools

• Certifications:
  
  Relevant industry certifications or training. For instance, Microsoft certifications(such as for Intune/Endpoint Administration or Azure Administration) or an ITIL Foundation certification for IT service management processes can be a plus. Any formal training on GDS systems or travel booking software would also be beneficial.
• Additional Technical
  
  Skills:
  
  Exposure to other automation and management tools like Microsoft SCCM/Endpoint Configuration Manager, Azure Dev Ops, or scripting in other languages. Experience with data reporting/analysis (using Excel, Power BI, or similar) can be helpful given the data-centric nature of travel systems.
• Adaptability:
  Demonstrated ability to quickly learn new technologies and…