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First-Line Support Engineer: Fast, Customer-Focused
Job in
City Of London, Central London, Greater London, England, UK
Listed on 2026-09-10
Listing for:
Next Ventures
Full Time
position Listed on 2026-09-10
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support, IT Support
Job Description & How to Apply Below
Location: City Of London
Next Ventures is seeking a customer support professional to handle inbound contacts for Eyefinity products, providing troubleshooting, escalation where needed, and maintaining up-to-date product knowledge.
You will triage incidents, use the Knowledge Base, follow escalation processes, manage open tickets, and contribute to procedures and documentation. The role requires adherence to shift schedules and completing mandatory training to support customers effectively.
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