Senior Consultant
Listed on 2026-09-11
-
IT/Tech
IT Consultant, Change Management, Business Systems & Technology Analysis, IT Business Analyst -
Business
Change Management, Business Systems & Technology Analysis
Senior Consultant (Level
2) – Delivery
Senior Consultant – Service Now & Enterprise Transformation
Location: London-based (Hybrid)
Type: Permanent / Full Time
Level: Senior Consultant / Level 2
Company Overview
Our client is a senior-led consultancy delivering Service Now, AI and Enterprise Transformation programmes across IT, HR, Finance, Customer Operations and Global Business Services.
Role Overview
You'll play a key role delivering enterprise transformation programmes, supporting client engagements from discovery through implementation. Working alongside senior consultants and managers, you'll lead workshops, coordinate work streams and help deliver successful Service Now-enabled transformation.
Key Responsibilities
- Deliver work streams across Service Now transformation programmes
- Lead workshops and stakeholder sessions
- Support requirements gathering and solution design
- Manage delivery plans, risks and actions
- Coordinate functional and technical teams
- Produce client-facing documentation and presentations
- Support junior consultants
Required Experience
- Experience with in consulting, Service Now or enterprise transformation
- Strong stakeholder engagement skills
- Experience leading small work streams
- Workshop facilitation
- Excellent communication and consulting capability
Desirable
- Service Now implementation experience
- GBS or operating model transformation
- AI or automation programme exposure
Certifications
- Service Now CSA
- ITIL
- Agile / Scrum / PRINCE2
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