AI and Practice Improvement Manager

AI adoption, business analysis and process improvement

About us

Joseph Hage Aaronson & Bremen LLP is a specialist London litigation firm handling complex disputes. We are investing in AI and better ways of working to improve the service we provide to clients.

The opportunity

You will help a specialist litigation firm improve how work gets done through practical use of AI, automation and better processes. Working directly with legal teams, you will investigate problems, identify opportunities and turn agreed improvements into working practices that colleagues can use.

You will bring fresh ideas and work with colleagues to put them into practice. You will contribute to the firm's AI and practice improvement roadmap and work alongside IT and technical specialists. Where a new tool or automation would help, you will define the need and requirements, work with technical colleagues on delivery, and help users test and adopt the result.

This is a hands-on role for someone who enjoys asking questions and making things work. You will combine business analysis with practical coaching, with opportunities to make an immediate difference to current work and contribute to larger improvements across the firm.

What you will do

Help colleagues use AI effectively

• Deliver practical AI sessions, coach colleagues on real tasks and provide day-to-day support using approved tools.
• Help people at different experience levels define tasks and prepare source material. Show them how to improve instructions and outputs, recognise the tools' limitations and check their work.
• Write short guides and reusable examples, support new starters and encourage colleagues to share what works. Follow up to check they can use the approaches independently.

Find and deliver practical improvements

• Find problems and unmet needs by asking questions, mapping workflows and investigating causes. Agree scope, requirements, constraints and acceptance criteria with users.
• Contribute to the firm's AI and practice improvement roadmap, recommend priorities and coordinate delivery of agreed initiatives. Work with senior management to balance immediate improvements and larger initiatives as tools and needs change.
• Keep a prioritised backlog in a tracking tool, recording responsibilities, decisions and progress. Weigh benefits, effort, costs and risks across existing tools, process changes, automation and new products.
• Run small trials with clear success criteria and practitioner feedback. Include the time needed to check results when assessing an approach, and recommend whether to extend, revise or stop it.
• Identify where custom tools or automation could solve recurring problems. When development is agreed, turn user needs into clear requirements and work with technical colleagues through testing and adoption.

Assess results and keep guidance current

• Assess whether new AI developments could be useful to the firm.
• Track whether people continue using improvements and how these affect quality, turnaround, confidence and time spent. Record implementation and running costs, and report results and obstacles to management.
• Coordinate reviews of the AI policy and guidance with legal, compliance and IT colleagues. Make sure training and working practices reflect agreed requirements for confidentiality, data handling and responsible use. Refer legal and security decisions to the relevant owners.
• Make purchasing and development recommendations that are proportionate to the need, explaining costs, benefits and ongoing support requirements.

What you will bring

Essential

• Substantial practical experience using AI: investigating problems, improving instructions and context, assessing outputs and recognising limitations.
• Experience helping colleagues or clients change how they…