CRM Consultant; Migration

CRM Migration Consultant (Bloomreach to Klaviyo)

London Outside IR35 Occasional on-site days £400 Day Rate 3-month Contract Part-Time 38-39 Days of Work

This is an exciting contract opportunity to lead a large-scale CRM platform migration for a well-established e-commerce business. You'll play a key role in shaping customer communications, data strategy, and lifecycle marketing capabilities as the organisation transitions to a new CRM ecosystem.

They are a growing digital business with a strong e-commerce presence and a focus on customer engagement and retention. As part of a wider CRM transformation programme, they are investing in modern marketing technology and customer lifecycle capabilities. The project involves close collaboration across CRM, data, and technology functions to deliver a seamless migration.

• Lead the migration of CRM campaigns, customer journeys, and automated flows from Bloomreach to Klaviyo.
• Work with client-side data and technology teams to define migration requirements and data strategy.
• Assess customer data requirements and advise on historical data migration approaches.
• Support the integration of CRM platforms with wider technology systems and third-party tools.
• Migrate and optimise multiple customer lifecycle and retention journeys.
• Provide subject matter expertise across CRM platforms to ensure a successful transition.

• Strong hands-on experience with both Bloomreach and Klaviyo.
• Proven capability delivering CRM platform migration projects in e-commerce environments.
• Expertise in customer segmentation, lifecycle marketing, and journey orchestration.
• Experience working with customer data, integrations, and marketing technology ecosystems.
• Ability to collaborate with technical and non-technical stakeholders to define requirements and deliver solutions.
• Agency-side experience or experience supporting multiple CRM clients is highly desirable.
• Experience with Customer.io would be a significant advantage.