Legal Implementation Specialist

Legal Implementation Specialist

Permanent, full-time | Delivery Team | Luminance

About Luminance Luminance is the pioneer of Legal-Grade AI for enterprise. Backed by internationally renowned venture capital firms and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is transforming how legal teams work around the world.

The opportunity As a Legal Implementation Specialist, you take customers from contract signature through to confident, independent use of the Luminance platform.

This is a high-throughput role. You will run several implementations concurrently, working alongside Customer Success Managers and cross-functional teams to understand each customer’s objectives, configure the platform for defined legal use cases, deliver training and guide customers towards effective, scalable ways of working.

You will apply the delivery patterns the team has established - and help sharpen them. If you want to build deep expertise in legal technology, AI-enabled contracting and enterprise software delivery, this is the role that gives you the reps to do it.

What you’ll do Develop deep working knowledge of the Luminance platform - its core functionality, configuration options and principal legal use cases Lead customer scoping and discovery sessions to understand objectives, contracting processes, user requirements and implementation priorities Translate those requirements into clear, scalable configurations, in line with established implementation standards and best practice Manage a portfolio of concurrent implementations against agreed timelines, milestones and delivery outcomes, keeping plans, records and handover documentation current Deliver Luminaries training sessions to customer user groups, adapting to different roles and levels of technical confidence Explain platform functionality, behaviour, trade-offs and limitations clearly and credibly Guide customers towards recommended best practice, constructively redirecting requests that would create unnecessary complexity or reduce long-term value Identify and elevate risks, dependencies and gaps early, with clear recommendations for resolution

Work with Customer Success, Product, Training and Support to resolve issues and deliver a cohesive customer experience

Capture recurring customer needs and repeatable patterns, and feed them back into the team’s playbooks and delivery processes

What success looks like Customers reach meaningful value quickly and use the platform confidently and independently Implementations land against agreed milestones, with minimal avoidable rework Requirements become effective configurations without unnecessary complexity Risks and delivery issues surface early rather than late What you learn on one implementation makes the next one faster

What we’re looking for Experience in a client-facing B2B SaaS role - implementation, onboarding, professional services, solutions delivery or customer success - and/or relevant legal experience The ability to understand legal contracts, negotiation positions, approval processes and commerical workflows Strong project management and organisational skills: several implementations at different stages, held accurately, in a fast-paced delivery environment Strong communication and interpersonal skills, with the confidence to lead scoping sessions, project updates and training for legal, commercial and operational stakeholders Sound judgement - the ability to distinguish a genuine customer requirement from a product limitation, and both from an opportunity to recommend a better approach A proactive, self-directed and accountable working style, with the analytical ability to turn…