System Administration Support Officer

System Administration Support Officer
- Planning and Place System Mgration London
- Hybrid 12 month contract

Code Red Associates are currently working with a long standing client of ours looking for a system administration support officer with Acolaid and idox experience.

To provide dedicated system administration and project support for the migration of Planning and Place services from Acolaid to Idox Uniform.

The postholder will work closely with Planning, Building Control, Land Charges, IT, the system supplier and other relevant services to support the configuration, testing, data migration, implementation and ongoing administration of the new Uniform system.

A key purpose of the role will be to ensure that system configuration, user access, workflows, templates and data are accurately transferred and that the new system is ready for effective operational use.

• Support the migration of Planning and Place services from Acolaid to Uniform.
• Assist with the preparation, cleansing, validation and reconciliation of data prior to and following migration.
• Support mapping of existing Acolaid processes, fields, workflows and functionality to Uniform.
• Assist with system configuration, including workflows, case types, statuses, document templates, standard text and system parameters.
• Maintain accurate records of configuration decisions, issues, actions and changes made during the project.
• Support migration rehearsals, test migrations and final cutover activities.
• Assist in identifying data or configuration issues and work with relevant teams and suppliers to resolve them.

• Provide day-to-day system administration support for Uniform during implementation and following go-live.
• Create and maintain user accounts, roles, permissions and access levels.
• Maintain system reference data, templates, workflows and other administrative settings.
• Support interfaces and integrations between Uniform and associated corporate or external systems.
• Investigate system issues and either resolve them directly or elevate them appropriately to IT or the system supplier.
• Maintain appropriate system administration documentation and operating procedures.

• Support the development and delivery of user acceptance testing.
• Prepare test scripts and record test results.
• Coordinate testing with operational users across Planning and Place services.
• Monitor defects and configuration issues through to resolution.
• Undertake data reconciliation and quality checks to confirm that migrated information is complete and accurate.
• Support regression testing following system changes or supplier updates.

• Work with service managers and operational teams to understand business requirements and translate these into appropriate system configuration.
• Provide practical support to users during testing, training, implementation and go-live.
• Assist in producing user guidance, process notes and training materials.
• Provide first-line support for system-related queries during the implementation period.
• Identify opportunities to improve processes through better use of Uniform functionality and automation.
• Support services in moving away from legacy processes that are no longer required following implementation.

• Work closely with the Project Manager and project team to deliver agreed milestones and implementation dates.
• Maintain project documentation relating to system configuration, testing, migration and outstanding issues.
• Attend project meetings and provide progress updates where required.
• Assist with the management of risks, issues and dependencies relating to system implementation.
• Liaise with Idox and other suppliers regarding technical queries, defects and configuration requirements.
• Ensure appropriate change control is followed for amendments to system configuration.
• Support post-implementation reviews and the transition of the system into business-as-usual support.

The postholder will work closely with:

• Planning and Place service managers and staff
• Building Control
• Development Management
• Planning Policy and related Planning services
• Local Land Charges
• Information Technology
• Digital and Transformation teams
• Data and Information Governance teams
• Project and Programme Management
• Idox and other relevant system suppliers
• Other Council services using or integrating with Uniform

• Experience of administering or…