IT Technical Systems Analyst; EUC Team

We are looking to recruit an experienced EUC Specialist to help develop, secure and continuously improve our modern Windows end-user computing environment. The role will focus on Windows 11 lifecycle management, Microsoft Intune, MECM, Azure Virtual Desktop, Windows Autopilot, application packaging and endpoint security. The successful candidate will combine strong hands‑on technical capability with the ability to automate repeatable tasks, improve user experience, and work closely with IT Systems, Security, Applications and third‑party partners.

This is an opportunity to influence the evolution of the firm's modern workplace platform, working across physical devices, virtual desktops, cloud management, endpoint security and automation in a global professional services environment The individual will be expected to undertake a broad range of EUC responsibilities, including providing 3rd line support and acting as a technical point of contact for assigned line‑of‑business applications.

You will need to be self‑sufficient, organised and confident in managing your day‑to‑day responsibilities, whilst also working collaboratively with senior members of the IT Systems and Security teams, as well as third‑party vendors. The role requires someone who is technically capable, proactive and comfortable working across a modern Windows EUC environment, with the ability to troubleshoot complex issues and contribute to the ongoing development and improvement of the firm's end‑user computing services.

The Applications/EUC group is responsible for the firm's line of business applications suite including document management, HR, finance, marketing and know‑how systems and end user compute technologies. The team undertake the day‑to‑day administration, support, implementation and development of all the Firm's applications and systems. In addition, this role will require the individual to work with project, security and development teams to ensure the effective delivery of business‑led initiatives.

The priority for all IT activity is to maintain the highest levels of stability and reliability in the services delivered. The role is based in the London office and sits within the Global Systems group, which is responsible for supporting and implementing the firm's technology across all regions. The successful candidate will join the EUC team and will need experience in a medium to large multi‑site professional services environment.

The ideal candidate will be technically curious, organised and confident working independently, while remaining collaborative and service focused. They will be comfortable taking ownership, solving complex problems, communicating clearly with technical and non‑technical colleagues, and contributing positively to a global team.

• Package, deploy and maintain applications using modern deployment methods, including Intune, MECM, PSADT, Win
  32 application packaging and appropriate legacy technologies such as MSI, Install Shield and App‑V where required.
• Manage and troubleshoot application deployments across Windows OS builds, MECM, Intune and Azure Virtual Desktop (AVD) environments.
• Manage automated Windows OS patching, compliance and remediation, ensuring devices remain secure, supported and up to date.
• Develop Power Shell scripts, applets and automation to improve desktop support processes, increase efficiency and reduce manual intervention.
• Provide technical expertise throughout the application testing and release process, working closely with application testers, internal stakeholders and third‑party vendors.
• Use endpoint analytics, monitoring and reporting to identify performance, reliability and user experience issues, turning data‑led insight…