IT Support Analyst

Role Overview:

We are looking for a IT Support Analyst to join our IT department. Reporting into our IT Support Manager, this role will be responsible for providing support within the company with IT hardware, software and telecommunication systems, whilst maintaining a high level of customer service at all times and continuing to meet F1 objectives.

• Offer IT Support at all sites including Biggin Hill, St James Market, and the Event Technical Centre
• Ensure logged jobs are reviewed and maintained, know when to reassign or expand jobs to maintain high level service, follow up on calls and see through to resolution
• Liaise with users regarding but not limited to issues, change requests and tasks- offering desk side and remote support
• Build, deploy and maintain IT Hardware to a high level, ensuring all correct updates and drivers are applied
• Support all C-Suite staff, ensuring that all involved parties are kept up to date and issues are escalated as per internal IT Policies
• Experience in monitoring IT systems and acting in a timely manner when issues arise,
• Acting as a point of escalation for Service Desk, ensuring timely responses are provided for any escalated issues
• Keep departmental documentation up to date, ensuring all user assigned hardware correctly logged for reference
• Follow the change management process at all times, ensuring all jobs logged and passed through the correct approval routes
• Produce and maintain documentation required for IT Infrastructure management

In this role it is essential that you are:

• Strong communication skills with the ability to convey ideas clearly and confidently
• Highly motivated and well-structured in managing tasks
• Positive, adaptable, and flexible when faced with challenges
• Proactive, with a solution-oriented mindset

Prior to the role it would be essential that you have:

• Essential Knowledge of Microsoft 365 Suite and Azure Active Directory
• Knowledge of operational Device Managers
• Operational Knowledge of a wide range of IT and communication equipment
• Good customer service skills
• Demonstratable understanding of IT Service best practices

Some desirable experience that you may bring to the role:

• Experience working in a global organisation across different time zones

Not essential to be successful in the role but you may also have the following qualifications:

• ITIL Foundation Qualification
• Office 365 Administration and Troubleshooting

From this position, your next step could be into the role of Senior Support Analyst.

Joining F1 means becoming part of a team that values innovation, collaboration and personal growth. We offer a dynamic work environment where ideas are heard, and employee contributions truly make an impact. We seek to recruit, develop, and retain the most talented people to play their role in accelerating the future of the sport. As a member of the F1 team, you will be able to access our amazing benefits:

• Private Healthcare scheme
• Dental Care
• 4 x Grand Prix Paddock passes per season
• Enhanced maternity/paternity leave and other family planning policies
• A free staff shuttle service running to and from surrounding trains stations near to Biggin Hill
• Free healthy snacks in our offices
• Subsidised canteen in Biggin Hill, serving breakfast and lunch
• 25 days annual leave and 8 Bank Holiday days, plus a Christmas period closure
• Opportunities to develop and request training for your role via our in-house Learning and Development team
• Discount on F1 merchandise
• Discount at F1’s experiences including F1 Arcade and F1 Drive
• Perkbox benefit portal and more