Tivoli Netcool Omnibus SME

Tivoli Netcool OMNIbus SME

Inside IR35 / Hybrid

We are working with a leading global banking organisation to recruit an experienced IBM Tivoli Netcool Omnibus (NOI) SME to join their monitoring and event management function.

This is a key technical role responsible for the availability, stability, performance and operational effectiveness of a mission-critical monitoring estate supporting a large-scale, 24x7 enterprise environment.

You will provide technical leadership across Netcool Omnibus, Impact and WebGUI
, driving improvements across monitoring, alerting, event correlation, automation and observability. You will work closely with infrastructure, network, middleware, application, cloud and service management teams to ensure effective monitoring coverage.

• Design, implement and maintain event monitoring, alerting, correlation, suppression, enrichment and automation rules.
• Manage event workflows to improve operational response and reduce alert noise.
• Support onboarding of new infrastructure, applications and services into the monitoring platform.
• Provide SME-level support for monitoring incidents, problems and service requests.
• Lead investigations into monitoring failures, event-processing issues and integration problems.
• Provide technical support during major incidents and conduct root cause analysis.
• Integrate monitoring platforms with ITSM, ticketing, automation and reporting tools, including Service Now
  .
• Develop automation scripts and tooling to improve operational efficiency.
• Support event forwarding, gateways, APIs and third-party monitoring integrations.
• Work with infrastructure, middleware, application, cloud and network teams to maintain effective monitoring coverage.
• Define platform standards, monitoring policies and best practices.
• Maintain technical documentation, architecture diagrams and support procedures.
• Contribute to the monitoring and observability roadmap and identify opportunities for platform modernisation.
• Provide technical mentoring and knowledge sharing across engineering and operational teams.

• Significant hands-on experience administering and supporting IBM Tivoli Netcool Omnibus (NOI) in large-scale enterprise environments.
• Expert knowledge of Omnibus, Impact and WebGUI
  .
• Strong understanding of Netcool architecture, including Object Servers, Probes, Gateways and WebGUI
  .
• Experience with Service Now/JDBC gateways and enterprise integrations.
• Experience managing platform upgrades, patching, migrations and lifecycle activities.
• Experience supporting mission-critical monitoring platforms in 24x7 environments
  .
• Proven monitoring experience across server, network, database, middleware and application environments.
• Strong knowledge of event correlation, suppression, deduplication and enrichment.
• Strong SQL and Object Server database administration skills.
• Experience with Netcool Impact development and administration
  .
• Experience with Impact Policy Language, Probe Language, JavaScript and Power Shell
  .
• Experience developing automation procedures, event rules, triggers, Probe rules files and enrichment solutions.
• Strong Linux/UNIX administration and Bash, Korn Shell or similar scripting skills.
• Excellent troubleshooting and root cause analysis capabilities.
• Experience working within